5 hours ago

Yes, these are charges from last month and this month. So, should I follow my bank's refund procedure?
ReplyQuote0
We have carefully reviewed your request and, following a thorough internal investigation, we wish to clarify the position of Mobilum with respect to the transactions in question. Mobilum does not engage in any contractual agreements with natural persons for the provision of acquiring services. Accordingly:
- We are not in a position to issue refunds or provide customer account services to individual payers related to these merchants.
- Mobilum does not, and has never, provided acquiring services directly to natural persons and at no time have we contacted you regarding these transactions, nor have we requested you to take any action.
- Any refund, dispute, or related matter must be directed to the merchant from whom you purchased the goods or services, as your contractual rights and obligations are with the merchant. You may also contact your financial institution for further assistance regarding this matter.
We trust this clarifies Mobilum's role and position in this matter. Thank you for your understanding.
Regards,
Mobilum
doesn’t look like these will budge. Has anyone had similar?
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