I just got this back
Thank you for contacting us and for the information you provided.
As you were not directly our client in this matter, we want to ensure you receive the most effective support and resolution. For this reason, we kindly recommend that you:
Contact your financial institution or bank directly to review and discuss the transactions in question. They can provide detailed information about the payments and guide you through any necessary steps.
Reach out to the merchant or vendor with whom you conducted the original transactions. They will be able to verify the charges on their end and assist with any questions, adjustments, or refunds if appropriate.
These parties are best positioned to take any corrective actions and support you with formal dispute resolution processes, should they be needed.
Kind regards,
Your support team at PayNovus
What did u send for prove of transactions to them? I just have the history logs from my browser with them logged in it?
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