I received the exact same response from PayNovus today to my request for a review and a transaction list. However, I never mentioned in my request that I intended to request refunds.
I contacted Roelof Bijkerk some time ago, but he asked me to contact a colleague in Germany.
Materialgirl84, is Roelof Bijkerk the lawyer you worked with? I would be very grateful for any information.
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Gold
3 months ago
Chargebacks - my experience
if the merchant is not using a gambling MCC you will likely win. Just say you didn’t know you were transacting with this merchant, the MCC is used is wrong, and the money never arrived at xxxxxx.com (the casino)
if the merchant is somehow using the correct MCC you will likely lose or the bank will refuse to raise it
fwiw I’ve also raise about 60 in the last 3 months with no CIFAs or similar
what reason you choose ? Goods never delivered or other ? What if they proof that money succesful credited to your casino account ? And what proof you send (merchant contact )