Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,166)

Ah this has given me some hope. Cardaq asked for me to fill out a KYC form a few days back but I havent heard from them since. Did they refund you after the KYC?

Yes they refunded me after a KYC check

How long did it take them to reply to you ?

Two or three days

Do you know which other merchants cardaq process?

I did the whole back and forth and KYC with them for Basi via but they then turned around and said they couldn’t refund as Basi were no longer with them/ shut down.

I contacted cardaq about mlsys and imgvibes.

How did you get the kyc check?

I found a couple of merchants that they process and have proof after test buys. I filed a complaint but get response from dispute manager to contact the card provider and the merchants and they cannot do anything

Did you get anywhere with that?

How do you find out payment providers?

Not yet, they sent me a KYC form to fill out 2 days ago and haven't heard anything since.

How did you get the kyc form? Did you sent email to their dispute manager ?

Me too!

No i emailed them via the complaints email and then the disputes manager emailed me back telling me to fill out KYC and sent me a link

Through Wexhype, I received all refunds for merchandise not received via the bank.

Ill keep you updated if i hear back but ive heard mixed messages. Some say they got a response and refunded and others say they were declined. Mine is for merchants mlsys and imgvibes.

Thanks. What did you write to the complaint team? They just responded that I must contact the merchants direct and then the card provider as they cannot refund any money

Maybe its because the merchants you mentioned they dont work with anymore. Which merchants was it for? All i said was i have transactions on my statement traced back to them that I did not authorise and that I would like a refund or I will raise a chargeback instead.

Yeh same merchants but I don’t know if they were the payment provider for me. I’m hoping they were. Will keep you posted also 🙂

To find the payment provider that processed the transactions, you need to proceed as follows:

-Find the exact time and date of the transaction

-Then go to your browser activity history. I have Android, so I go to https://myactivity.google.com

Yes, you can also access it from your Gmail email profile by going to "Activity"

-in the activity filters select the transaction date

-scroll to the time of your transaction

- there you will find the link of the payment provider that processed your payment (e.g. Taslink, paymentiq, rapyd, etc.)

At that point, contact that provider to request a refund.

Not everyone will be willing to repay

Through a link they send you via email