Hello,
it must be horrible. Are we talking about this site now?
Have you ever submitted any withdrawal, I wonder?
Your account may got blocked due to some verification, but in this case you should be asked to provide some documments. What happens if you try to acces your account is there any warning or additional information shown, please?
Feel free to share screenshot.
I think you should submit a complaint. We can only guess what's happened and casino should inform you, why your account has been blocked.
Just click here and discribe the situation, please.
i think that casino is a scam mate happened the same with me in other one when i won 0.45 bct they closed my account and never got paid
I really appreciate to read this blog it is very helpful and informative content good work keep it up.
No I haven’t got any statement and I’ve emailed them a heap of times without a reply .
Thank you, Matej will take good care of this issue, I'm sure. Let's hope that the casino will cooperate if necessary. 🤞
I've had the same issue with that site. I've spent heaps of money but hardly got any payouts! Now I'm restricted permanently with no explanation 🤷♀️
Nothing like "administration decision" or so?
This is usually the reason given once the casino is not interested in the player anymore.🤔
There must be some reason, I'd say. Why would the casino expel regularly depositing players? How many bonuses have you taken so far?
I'm sorry you must ask the casino's employee. Since this sounds like a delicate situation, I would not even dare to guess whether you can recover the account under such circumstances. 🙁
Kindly reach out tho the casino, explain the situation and let us know.
Hi, did you ask the casino what is the reason your account is permanently restricted ? Several players have already had a similar problem, so I think it would be best to start by checking with the casino so we have more information.
However, I would also recommend filing a complaint, as I don't think it's right to block an account without giving a reason, and without information we can only guess. Just click here to open a complaint: https://casino.guru/complaints
If you find out new information, feel free to update us.
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