PLAYID WALLET - SELF-EXCLUSION PROBLEM

Hi, I need help with my PlayID wallet. I requested self-exclusion from the site due to gambling issues, but I haven't received a response after a week. I've lost some money. How can I proceed?

can any admin answer me?

Send them one more clear email with "SELF-EXCLUSION REQUEST" in the subject, include the original request date, and ask for immediate account closure plus confirmation in writing.

Also keep screenshots of every message and any losses after the request, because that timeline matters if you need to escalate it to Casino Guru or the regulator

Send them an email every day, after two weeks it worked for me

Did you only request closure or a refund as well?

Hi, did you just ask for self-exclusion or also for a refund?

Also refund, worked fine

Can I ask you what you asked for? They keep telling me they can't refund me because the money was gambled away.

I was a VIP

Hello, at this moment, I cannot help much here because I have no clue how self-exclusion in e-wallet works. When it comes to refunds, I understand it could be a problem, but the call is always on the side of the provider, I'm afraid.

If I understand correctly, your account has been closed, and unfortunately, a refund for the lost funds is not possible.