Mostbet Frozen account

I win 6day ago 5000$ in mostbet. But mostbet frozen my account. What can i do?

Hello,

your account is under some sort of investigation, did you contact the support please?

They should explain.

Mostbet site bred I won 5 ts hryvnia and my account was immediately blocked

everything is proof everything happened on the stream

all correspondence recorded on video

You are promoting SCAM

I DEMAND THIS ON THEIR PAGE

The rating is not fair, my rating is one

Here such a plate has been hanging for a month money is frozen

can't even justify

Verification completed

Also, many people in the chat wrote that Mostbet is a scam

so please figure it out otherwise abruptly and trust in your site will disappear

it's razberatelto I will stream on tik tok no matter what they tell me later

that i exaggerated something

Dumb robot answers questions by mail with the same message

Hello pudovpud.

Allow me to summarize my answers in a single post, I'll try to start from the beginning:

It's not so rare, that in tons of casinos, your account is blocked immediately after you submit a withdrawal. There are several reasons for that. As far as understand, your account was verified in the past, so probably this is sort of additional security check, such a check can even be triggered automatically, or if you hit some threshold by submitting the withdrawal, those "limits" can vary of course. I agree that the casino should inform the player, that would be reasonable. Am I assuming correctly that you received some sort of email concerning your locked account? You mentioned communication, but not in a specific way.

It's good that you submitted the complaint. Kindly provide all associated communications, videos, and screenshots right there. Until the complaint is closed, there is no need to mark the casino as a scam. At first, the complaint team will investigate the matter, and only then will be the proper time for further consequences.

Kindly learn more about what you should expect, click/tap this link

Sadly, I can't read any of the screenshots, hence I'm just guessing that the casino has been investigating something for a month or so. Well, it happens, especially if the game provider gets involved, meaning that your gaming history is under further check.

A suspect you should cooperate with the complaint team and wait for the result patiently. 🙏

Wish you a fair ending.

I couldn't even imagine, that it can happen.

No, you are absolutely wrong here.

In my life I would not deposit a penny in a casino that, after winning, will steal my acc for 2 months

They don’t write about this anywhere, that is, this casino may simply not pay me the money because it wanted to

The fact is that I worked as a casino manager

And I’ll tell you that my account was blocked justified by the fact that my winnings exceeded the amount of deposits made 🙂 and I don’t need to say that this is not so I’m currently broadcasting on twitch

and my viewers saw this casino in unison shouted that it was a swindler

But !! I trusted your site and the rating you indicated

And thus, becoming your referral, I became for you one of the source of income

and in the sum on your site I am registered at 16 casinos and there is no such foolishness with two months of verification !!

I went through full verification, I waited for a call for 9 days and did not understand why?

and now wait another 2 months? Are you serious, tell me if you were in my position, how would you react to this situation ?? it turns out that I was deceived not only by the bridgebet but also by the gurucasino, which I so promoted on the stream, I think that you should either intervene or change the assessment of this casino

And this is what the bot writes to me when I write to the specified mail

Account verification can take from 1 to 60 days (according to clause 7.9 of the rules).

You will be notified of the result of the verification, please wait.

Hello,

it seems that we do not understand each other quite well from the beggining. Due to the fact tha we're using different languages, I was not even sure about the exact meaning of your first post. so I was answering what I feel you was talkig about. Did you acknowledge this?

"Sadly, I can't read any of the screenshots, hence I'm just guessing that the casino has been investigating something..."

Even now I feel I'm missing the exact meaning of your words. 🙂 Because it's the first time you mentioned 2 months and further investigation.

I'm sure that you are not going to like this, still at least due to AML policy and other internal policies, the casino simply has to investigate irregularitities if found. This may easly became the matter of security, we understand that to avoid spoiling the investigation, player is not fully informed about all details. But will be informed as soon as the investigation is over. That is understandable.

So once again, I do not know what made casino investigate your account, so I can't say if it is alright. This is what the complaint is about to find out.

I won't be happy about that if I were you, but I know that such situation may occure and cooperation is the best approach.

I wish you best of luck with the complaint and please update Kristina here.🤞

Were you able to solve your problem?

I hope that you've updated Kristina as she asked in the complaint, by providing all related comms, so she can help further. 🤞

The complaint has not yet reached any conclusion, so we have to wait a bit for the next update, I think.

I have the same situation, nothing works, can someone help me?

Hello there,

can you describe your issue, first? In the menatime, you can always learn more about the Casino Guru Resolution Center . this the way we offer help to players. 😉

Hello everyone im The player ID 212788723

At 03/12/2024 i created an account on Mostbet.com i did a deposit after that i received a pop up ( you will find all the pictures below ) i contacted the client service they told me to Contact id@mostbet.com i did and they asked for alot of documents i did send them every single one of them.

after that they told me to pike a schedule for a verification Call in Skype i did pick one it was 10/12/2024 14:00 GMT+1 the day was Today and no one called i was waiting For hours and i did contact the client service They close the ticket every time so my deposit is gone and no one can do someting ( i think its a scam company )

Hello there.

As you can see, this thread was last updated a year ago, so maybe it is better for you to stay in the general thread of this casino where I already posted my reply to you.

No need to post the same thing all over the forum.

Thank you.

I'd really like to understand how "casinoguru" rates online casinos.

They give high marks to casinos that cheat and "kidnap" money from their players for days/months, leaving us practically on our own to get out money that is OURS.

Account verifications that take ridiculous amounts of time, when all you have to do is LOOK AT A DOCUMENT.

You search for mostbet on the TRUSTPILOT website and you see MANY complaints about frozen accounts, and I, BURRO, only went to research after having mine frozen, because I trusted CASINOGURU.

I created my account yesterday (03/03/2025) and after making very few bets (approximately 4), today I tried to log in to my account and was faced with the message that it was temporarily frozen and that I should make contact. The same thing I have seen in MANY complaints, they ask for documents and SKYPE, and FOR SURE they will schedule a call after days and will not make ANY CALLS.

Casinoguru, please be more empathetic to your users and start evaluating casinos more carefully. Start observing the MANY complaints of similar cases, the same BANDIT method of acting of some platforms, and stop giving high scores by deceiving your users.

Hello, I'll start from the end. We deal with every complaint and, as you can see, not every complaint ends in the player's favour. Just what you write tells me that the casino has probably flagged something and therefore needs verification from you. Apparently it will also be a video call which will be necessary according to their words, so you will have to go through that. Without that, you won't be able to make a withdrawal. 

As for our casino rating, feel free to read this guide and you will learn everything you need to know and the whole process- How we review online casinos.

Fingers crossed.🤞

Sir, my Mostbet account has been temporarily frozen for security purposes. I would be grateful if you could kindly reopen it. There is money in my account which I need to play the game, and my game ID is 255107474. Please consider reopening it — I would really appreciate your help. Th

Hi, if your account has been temporarily disabled for security reasons, then you will probably have to wait until this check has been completed. Did the casino give you any more details about what is going on? Were you playing with a bonus, or do you have any idea why the casino might have started this investigation? When exactly did they block your account?