It's about volcano Vegas

hello do you have experiences with volcano Vegas I'll make it short

I've won 13,800 euros I've been trying to get it paid out since January 17 but unfortunately it didn't work properly 1000 came and then 12800 was rejected allegedly iban letters were small well what I don't think but ok new application again from 25.1 and was 12 times 1000 and once 800 ok and the 14 days start again since 25.1 until now I got myself 3000 euros is that normal?

There is no complaint yet, I still have 6 days until the new 14 days are up

no complaint just want to hear your experiences

thank you in advance

Hi, there were actually German players mentioning similar issues with withdrawals. You can find the posts here:

https://casino.guru/forum/complaints-discussion/vulkan-vegas-declines-payout--caution-

https://casino.guru/forum/casinos/volcano-vegas-payout

Anyway, at least the first case looks like the player got his money.

I read it through

thank you, I'll wait another 6 days if nothing happens or is rejected again, I'll write a complaint immediately, I don't want it, but I don't have any André choice and if it doesn't work, I go to Holland to hire a lawyer because the yes there I enjoyed playing the license there, hope it will turn out well and I will continue to play there afterwards

🙂

Thank you

It seems so far that they pay to the winners, but it takes them a lot of time for some reason. Let us know if you manage to get the money. Good luck! 🙂

Thank you I will let you know cheers

Ok thanks will give it decision 🎰

Hello daniel my status of all payments is currently incomplete I asked in the chat what it means it should mean they are processing it and should wait on Thursday the 14 days are over from the 2nd attempt

just wanted to share how the status is

This morning there were 4800 on my account was pleasantly surprised let's see when the rest will come as soon as everything is on it, Vulkan Vegas gets a good rating 👍

Nice! Congrats and thanks for the update! As I told you before, it seems they want to pay to players, but it takes a lot of time for some reason.

Unfortunately it starts again Status was changed again to new no more correct overview of the payment history and in the chat there are no more answers when I ask why the status changes again

it's such a shame when it goes like this everything went so well

tomorrow the 14 days of the 2nd attempt are over

volkanvegas

Wow...but you received the first payment, right? So what the customer support told you?

I'm convinced that the casino accepts players from German, but they have huge problems with sending money to Germany. That's why it always takes so much time and so many attempts. It's not a coincidence that everyone complaining about withdrawals is from Germany.

hello yes exactly from 13800 8800 have come distributed there are still missing 5000 euros

I reached a chat today and he said please wait

let's see I'll keep you updated

Thank you

It looks good so far. Very slow indeed, but it seems like they want to pay it all.

Hi, Kevin, how is it going with your pending withdrawals? Have you already received the whole amount?

Hey so did get everything jetz it took a long time but it has come 🙂

Volcano Vegas pays but it takes 🙂

thank you Daniel

Glad to hear this. I believed that you'll eventually get it as everyone else on this forum, but it took a lot of time for some reason. There are multiple cases similar to your.

Thank you!

Hello i play Vulkanvegas.com and don't know what to do they delay payouts i won € 11169 of which the casino charged me 20% horror but well i'm trying to continue to run the € 9300 casino support at the beginning said to wait up to 14 days and that verification I passed back in 2021, after 5 days I wrote to the support service whether all is well they said no and that I should send them a payroll document and that I have not been verified and I need to wait again 14 days I think it's a scam and I will not see my money and unfortunately I invested € 2750 in this casino

Hello there,

I understand that it may look like a delay from your point of view, but as far as I understand, you were verified in 2021, so on the other hand, your personal information may be outdated. The fact that you have successfully passed KYC or any other verification in the past does not mean that you are verified for the rest of your life.

If I may, I ask you to cooperate with the casino, because if you don't you will not get verified and it means you will not receive the winnings. You've won quite an amount and it is also possible, that it triggered further checks, but do not worry - it's quite normal. 

Do your best to pass the verification (and yes it can take even 14 days in some cases), if everything is in order, there is no reason not to pay you out.

The verification does not mean that the casino is scamming you.

So a few months ago I won a whopping €10,000 with 20 cents on Cygnus 2. After a few days they paid out my money without any problems. The problem is that they like to wait and see whether you lose some of the money or, better yet, all of it. You just have to be tough. One of my "tricks" is to set a loss limit for a certain period of time after a slightly higher win so that I am not tempted to gamble the money away again.