Crashes and bugs in the software and how the casino explains them. (page 2)

Dear Leksander,

again I find myself in the very same situation as before... You started this conversation by providing only partial information. How could I possibly know that "When I played this game all week to no avail, with or without a bonus, losing my deposit at lightning speed. There were no errors or restrictions. As soon as after two hours of fruitless play, within 15 minutes, the slot began to give out winning combinations. After the second successful combination with a bet of 20 cents, which increased by 125 times, I get an error 212. And only a week later, after a thorough investigation, I find out that this game does not support the game for bonus money."? 🙂

I ask you again, to provide all information at the beginning so we can avoid such a retrospective conversation.

I just thought that you had taken a bonus and after that tried to play this game while the error occurred.

Anyway, my point is still the same. Some games got restricted with a certain bonus, but not every casino is able to block those games, hence the winnings are voided - I guess this is far worst.

If you need closer examination, submit a complaint, please.

Based on those messages, I'd say the solution could be very simple. You need to check your gaming history in order to see whether you can get an evidence confirming that you we able to play the game while having the bonus in your account. If you find that evidence, then you could prove that the casino somehow tweaked the game so you can't play it anymore.

And it's actually possible. They could find out that multiple people managed to win on the game while playing with a bonus so they disabled the game for bonuses a bit later.

Daniel do you mean betting history?

And one more thing, I can freely play this game, I am describing a separate situation that happened on this particular day. After that, I freely entered this slot

Radka has no disputed amount. I didn't win anything. How do I file a complaint?

Here is the full record of that day. I made a small deposit of 20 usd and received a 50% bonus. Decided to play this game. The slot gave good combinations. But someone thought that I had won enough this month.

In fact, they broke all my plans and deprived me of the pleasure for which I pay with my deposits.

They cleared the history of the game.

This is the end result. there is nothing more. Missing data for about an hour of play.

There is no error information here. And it doesn't fit my game. And you say that the casino cannot interfere with the game process.

Now I have also been deprived of all bonus offers, by decision of the administration. This means that I cannot take part in promotions. They basically closed my account.

Hello,

I guess that the complaint should be possible if necessary, otherwise I would put let's say 1€ and explain that I have actually lost, but what concerns me is the way how my gameplay was affected.

There are two options, the complaint is rejected or it's not 🙂.

What is a winning strategy for online gambling?

Honestly, since there are no winnings lost, I don't even think it would make sense to submit a complaint in this case. Yes, you could complain about being able to play a game before, but that you can't play it anymore while the casino claims it's due to bonuses, you in fact didn't lose anything by not playing the game.

You just feel like you might have won and that's why you started getting those errors. Obviously, it's not a good solution from the casino's side. If it's really due to bonuses, then the error messages should say something like: "You're unable to play this game while having an active bonus on your account." But it is what it is.

From my point of view, you're simply dealing with a bad user experience, because what you're describing here isn't something that a player who wants to have fun in a casino wants to deal with. You also mentioned you're currently unable to receive bonuses in the casino so I guess it's a signal that you should look for another casino. Fortunately, you have no pending withdrawals there so I guess it's not that painful.

There's no long-term winning strategy, but here are some tips.

This is not the first time I have come across the fact that you justify the actions of the casino. It is clear that the casino is lying. They didn't contact the ISP. The request was not made. According to them, error 212 is caused by playing with bonus funds, and at the same time they write that they cannot confirm this. What is this answer? Do you think this is normal? Where is the truth?

This should be the case if the slot does not support playing for bonuses

What is a winning strategy for online gambling?

Are online gambling games fixed?

Most of them aren't fixed. There're set in a way that it should pay less than people deposit into it. So a few people are lucky, because they win more than they deposited, but most of people lose.

Most of games aren't fixed. They're set in a way that they pay less than people deposit into it. A few people are lucky, because they win more, but most of people lose.

Here is another example of how the casino stops the game.

I'm curious to know who decides that my gaming session is over? The casino does not comment. Doesn't even answer the question.