Crashes and bugs in the software and how the casino explains them.

Were you in a situation where there were crashes during the game? How to act in such cases? If during the game you lost connection with the server, for unknown reasons, then when you restore the connection, you must start from the place where the failure occurred. I understand this as it is written in the rules of any casino.

I would not say casinos share the same rules 🙂 and this is more about how the game is provided by the game provider, I think.

I also came upon a rule saying that every player that experiences some sort of bug or glitches must NOT take advantage of those and also must inform the casino immediately. I would not dare to say that every single casino states this rule, however.

I get such an error. So far no response from the casino. Conducting a check. Can someone decipher the error code?

Hello,

kindly paste the text directly to the post so it can be auto-translated, please.

I have no clue what it means, but I'd like to try my guess with an English version.

Hi

"Error 212

The account management system is not

We were able to process your request. Repeat

try or contact support,

indicating error code 212"

You described it properly, I just want to add a few points:

First of all, when those crashes happen regularly, try a different device so for example if you play on a computer, try to play on mobile to find out if the issue is only related to your device.

Then the next step is trying to play using a different internet connection. So if you play on wi-fi, try playing on mobile data or another wifi.

When it comes to crashes in games, the process is following: The player places a bet, presses the spin and waits. When the game crashes before the bet request is sent, then the player should have the same balance after reopening the game, but when the request is sent, then it doesn't really matter what the player can see on their screen. The result of the bet is created on the game provider's server. The result is sent to the casino and the casino should display the result (win/loss/free spins activated etc.) on player's screen.

When the game crashes at this point, it's possible that you refresh the game and you can see the reels moving or you can see that you managed to activate a bonus feature etc. But in some cases, you can only see the change in your balance, but the spin is over and you only have the option to spin again without having the option to see what exactly happened during your last spin when the game crashed.

I'm convinced that in 99% of cases when those crashes happen, it has nothing to do with casino's attempts to rig the game, but it's simply related to your connection to the provider's server and your connection to the casino, that can get interrupted at any point.

Every player who's every played any online games (not casino games, but regular PC/Playstation games) knows that you can get disconnected for no specific reason from time to time.

Daniel, you described what should be, and it would be correct if there were not this 1%. As long as there is this 1%, fair play is out of the question. What is the chance of hitting the jackpot? That's what this 1% accounts for. I have many cases of reel spin interruptions, mostly when the slot starts to pay out.

Now I want to find answers why I have this game stuck, That's why I'm asking for your opinion. The casino has yet to respond. The issue is under consideration. For my part, there are no communication failures. In the game, you can select the free game mode. At a time when the game was impossible for real money. I freely played it for free. How can this be explained?

My guess is that when you play in the free mode, you don't need to connect to the game provider's servers or you don't need to connect to the casino to adjust your real money balance...

It's different for every provider, but I know it usually takes a lot of time until they respond to the casino that contacts them regarding your case. On the other hand, I remember that for example for Netnet games, they had screenshots of results of every single spin so even when the player didn't know why and how the balance changed when it crashed, they were able to show you the exact images showing the reels and symbols. That was quite impressive. I'd expect some raw data, but there were just screenshots from the player's gameplay.

Hello Radka.

I would like to hear your version. What is this error 212. The casino is silent for now. The last update was on September 2nd.

"

Thank you for your patience!

We inform you that this issue is still being considered by the provider. As soon as we receive updates, we will contact you immediately.

Thanks for understanding!

Sincerely,

Leila

Enjoy the Bet it All universe with us!"

In my opinion, I will soon hear another lie from a highly rated casino. You will have to file a complaint as soon as possible. Because this error got out when the slot started to give out winnings.

Just what we discussed with you, on the topic of how a casino can interfere with the game process.

I'm sorry, I have no clue what this error 212 says, so I have no clue.

From complaints, I learned that such investigations can take up to 90 days, especially if the game provider is involved, I would guess that the casino's response will be based on the game provider's conclusion.

I hope so too. Otherwise, it will be another lie from the casino.

This error occurred on August 26, the casino is investigating. I'm waiting for the result.

On August 15, in the same game under the same circumstances, I have the first crash. Here is the casino's response:

Good afternoon Igor,

At the moment your request is still being processed by the Technical Department.

Sincerely,

Evelyn

Enjoy Bet it All universe with us!

17 August :

Hello Igor,

The technical department did not find any stuck rounds in this game.

Please let us know if the previously recommended procedures helped you: clearing the cache\cookies, launching the game from different devices, launching the game in incognito mode in the Chrome browser. In case of any problems in the future, please let us know.

Sincerely,

Luke

Enjoy the Bet it All universe with us!

The same scenario. As soon as the slot starts paying out, errors occur. Any thoughts on this?

Hello there.

Would you re-write the error text here, so it can be auto-translated, please?

The problem is, that bugs and glitches can be also caused by an internet connection failure, dilatation, or some other irregularities. I believe that Daniel has already suggested the very same procedures in case of technical problems. It's very hard to find the real source so the "first help" is trying all those suggested tips.

If the casino says that they have not found anything, well I guess you can't prove them wrong and I can't imagine how would you do that. 🤔

Do you have any ideas?

Hello Radka.

There is really nothing to prove. Everything is so clear. Once again I was convinced that the casino can lie endlessly, and at the same time accuse the players of incompetence.

I received a response from the casino. Now I know what error 212 means, and I want to discuss it with you. I wonder if their answer will coincide with your guesses?

"Bella V.

September 5, 10:44

Hello Igor,

Thank you for waiting!

As it turned out, at the time of your gaming activity on 2022/08/26, you tried to take part in the game Thunderstruck Wild Lightning (Microgaming).

At that time, you had an active Weekend Reload Bonus. Based on the information about this game, Thunderstruck Wild Lightning is classified as an accumulative game, as a result of which you could not enter this game with an active bonus. The bonus rules in our casino do not allow you to play games with savings.

If you still have questions, please let us know. Have a good day!

Sincerely,

Bella W.

Enjoy the Bet it All universe with us!"

It turns out that this error got out due to the fact that I played with a deposit bonus.

Moreover, I asked the agent in the chat what games I can play with this bonus. His answer: "Everything you can enter"

Here are the terms of the bonus:

Weekend Reload

Free Spins - 25

Min. Deposit - $20

Max. withdraw - ∞

Max. allowed bet - $2

We've prepared 50% Reload Bonus up to $200 and 25 Free Spins in game Folsom Prison.

Only a single deposit of $20 or more will trigger the bonus. After choosing the deposit method and sum the bonus choice menu will appear. Choose a bonus of your preference and proceed with the deposit process (please make sure that you have no active bonuses at the moment). Once the deposit is completed the bonus money amount will be automatically credited to your account.

Reload bonus is a 50% up to $200 match bonus.

Any amount deposited exceeding $400 would max out the bonus.

Wager of x17 applies for the bonus and deposit sum.

Wagering: Free spins x35.

Maximum bet $2.

Bonus duration - 3 days."

I didn't find any restrictions for Thunderstruck Wild Lightning (Microgaming). Therefore, he opted for her.

What do you think? Is this a true answer? And was it worth asking the provider for information?

Hello,

can't tell whether this answer is "true or not" but it sounds quite reasonable to me. The chat operator put it quite simply, but from his answer, I would take that the forbidden games are automatically disabled while playing with bonuses. So the fact, that you got an error seems quite ok. As far as I understand you were able to enter the game, however, you were not able to actually play it.

I would check the Terms and Conditions, or Bonuses Terms ("The bonus rules in our casino" they said) to find whether some games or game providers can be restricted while playing with the bonus.

Alternatively, ask the live chat of course, but I presume you would like to find it on your own. 🙂

Allow me to say that this matter has nothing to do with the game provider at the moment, the casino decides what games are restricted while playing with the bonuses.

So you think it's ok. When I played this game all week to no avail, with or without a bonus, losing my deposit at lightning speed. There were no errors or restrictions. As soon as after two hours of fruitless play, within 15 minutes, the slot began to give out winning combinations. After the second successful combination with a bet of 20 cents, which increased by 125 times, I get an error 212. And only a week later, after a thorough investigation, I find out that this game does not support the game for bonus money.

In this case, the words of the operator:

"You will not be able to enter the slot if it does not support the game with a deposit bonus"

Need to change :

"In this game, you can only lose freely, if you start to win, then we will stop you, and this sign will be error 212"

Do you really think that the casino, after a week of investigation, provided a complete answer that fully justifies their actions?

I'm not sure if I understand it correctly, but no matter if you play with bonus funds or not, you're unable to play the game (you get an error) when you have any bonus balance on your account.

That sounds reasonable to me. In other casinos, they let you play games that you're not supposed to play with the bonus money and then they void all your winnings if you happen to win.

Hello

(

Daniel the fact of the matter is that I played this game freely for a whole month with a bonus, I won and made a withdrawal twice. The first 500 usd the second 400 usd, the error got out when I could get the third potential win. So far, there has been no ban.

Move on.

My next message:

"August 15, I contacted you with the same problem. Your response:

Hello Igor,

The technical department did not find any stuck rounds in this game.

Please let us know if the previously recommended procedures helped you: clearing the cache/cookies, launching the game from different devices, launching the game in incognito mode in the Chrome browser.

In case of any problems in the future, please let us know.

Sincerely,

Luke

You haven't found any problems. I also played with an active bonus. You did not say a word that the game is prohibited with a bonus. So then it was possible to play it?

On August 26, the same error appears. Now you say you can't play with the bonus. What does it mean. I ask you for truthful explanations. What does error 212 mean.

I think that you deliberately interfered with the game process. I'm waiting for the truth."

Casino response:

Roman

September 5, 18:33

Hello Igor,

You have been provided with all the necessary explanations regarding this situation. If you do not trust our explanation, you can safely make another deposit for the bonus and repeat the situation. It will repeat exactly like the first time.

If you have additional questions, do not hesitate to contact support.

Respectfully,

Novel

My question is:

Igor Glukhikh , Roman

Please confirm. Error 212 is a ban on playing with a bonus?

--

Sent from Mail.ru for Android

Casino response:

Jason W. , Igor Glukhikh

Hello Igor,

We cannot confirm this immediately. This error is a response of the gaming platform and we do not keep a register of errors in certain situations. If necessary, we can request the designation of this code from the gaming platform.

Respectfully,

Jason W.

Enjoy Bet it All universe with us!

My answer:

Igor Glukhikh , Jason W.

So you say that this is because of the game for bonus funds.

You read the correspondence. Each operator puts forward its own version.

I wonder why you don't tell the truth?

--

Sent from Mail.ru for Android

And here is the final verdict:

Roman , Igor Glukhikh

Hello Igor,

We have nothing more to help you. You have been told what caused this error. We are confident in our knowledge and in your incompetence on these issues. We have no desire to challenge your guesses and conjectures. You have the right to report everything that you think where you see fit, we will provide the necessary evidence from our side if necessary. To avoid this situation, you'd better look for another place to play.

Here I found a letter. When registering, I asked a question: what games can I play with an active bonus?

Re: Chat from Bet it All online casino | Play Ancient Fortunes: Poseidon MEGAWAYS by %provider% for money - [KBD-VXKZG-500]

John

July 16, 3:49 am

Hello Igor,

At your request, the games have been checked and are allowed to be played with a bonus.

Unfortunately, we don't have a list of restricted games, but for your convenience, it's just that a player cannot enter a game with an active restricted bonus.

You can safely play any game you can enter.

John

Sincerely

Enjoy Bet it All universe with us!