Discussion about article: Complaint resolution instructions (page 5)

Good morning, I would like to inform you that the verification was completed and that the first withdrawal was processed yesterday afternoon. Thank you very much.

That is great.

Please inform us whenever you receive the full amount so your complaint can be closed as well.

Ladies and Gentlemen

I won CHF 7,000 at the Talismania online casino and requested a withdrawal. However, my verification failed because I paid with my wife's card. As a result, my account was closed and my funds were confiscated.

Despite the fact that this is provided for in your own policies, I have not received a refund of the last deposit.

Can you please help me with this matter?

Best regards

Danijel Vuckovic

For me, primobet is Serbian. So he stole 270,000 dinars. Deposit 30,000, winnings 300,000

They only refunded the deposit. I paid the same with my friend's card. And the guys let me play for a month and at the end they were like crazy, and while I was playing they didn't complain.

Hey, if you use a third-party payment method, most casinos will take your winnings.

In this case, it is important to know whether you and your wife have a joint account or separate accounts and you deposited from her account.

Could you please let me know?

Unfortunately, casinos often don't notice these things right away, but only after some time when they check your account or you go through verification. It's a common violation of the rules where any casino would take your winnings away. Sometimes you have to read the Terms and Conditions, even though I know that 99% of players don't read them at all. They usually only find out what constitutes a violation of the rules when they violate them.

Hi i not real doing a compant but tried signing up to your casino. It lets you put your email, password but it wont let you put currency. So you cant sign up,you might want to fix that.

Well, which casino specifically would you like to sign up/register with? We are not a casino, but it would probably be best to know where it is. Have you tried asking live chat or something similar to help you?

Slots Amigo - Another casino scammers that say they operate in Curacao under their gaming license. (Which is apparently not true)

Basically they have taken an estimated £19,000 from which I won fair and square through there casino. The money I won it on was Monopoly through Evolution Games to which I do not think Slots Amigo have permission to include these as a gaming partner. Non the less, I won a small amount to which they paid me after all my documents were validated and verified, great! Then I won big and it all opened up that these people are just scammers trying to steal my winnings! There T&C’s changed to benefit them, there domain name changed to try and throw me off and there online support stopped answering my queries. I was contacting them for over 3 weeks trying to get my withdrawals, it was then I was told they only pay out £500 per withdrawal and that my documents where rejected, even though they had already verified them and paid me when I first won.

If they can just take £19,000 from me that I legitimately won then god knows how much they take from other players!! They are criminals and need to be stopped immediately and someone be made accountable for all there crimes against good honest customers.

I have pages of evidence back my claims and again I am happy to share them. I also contacted government officials in Curacao about this casino but never got a response. I even offered them 50% of the winnings if anyone can help me get what is technically mine that I won legitimately and legally.

I have plenty more evidence but you can clearly see from above they accepted my documents and paid me, then they closed my account with no explanation after winning over £19,000…. Again you can also see where they changed there domain name and there response after me asking why.

I am not expecting a positive outcome in terms of getting my money back, but if these can be looked in to and people made aware that they are scammers then it’s a positive.

I was trying to find this casino in our database, but it looks like we don't have it there yet.

Could you post the URL of it here, please?

Also, if you think that our complaint team could try and help, perhaps submitting a complaint would be good.

What do you say?

Hi Romi, I have already submitted a complaint on here in regards to slots amigo. They change there URL all the time to throw people off, here is there latest one https://www.slotsamigo8.com/signup

Right. I found the review now; it's here. You can see the safety index is pretty low. 🤷‍♀️

I can see that you haven't replied to your complaint resolver yet, and you have the timer on you, so please do so as soon as possible so we can try to help.

The numbers you see in the URL of this casino are actually so-called mirrors of the website. It can change from time to time.

i win 250 euro on hit spin , i succesfull pass the kyc , and they close my account

So you won €250, passed KYC, and then the casino closed your account. That doesn’t look fair at all. A licensed casino should explain clearly why they closed your account, did they tell you?

If you need help you know you can turn to us.

Good afternoon, I made a deposit with a card that wasn't in my name but in my husband's. I've made several deposits with both this card and my personal card, and they've all been successful. I've sent further inquiries via email and chat. My documents have been verified. The other Postepay card is still being verified. I'd just like to understand why they're allowing deposits and creating all these difficulties when you win. If you're a personal member, can you report it now? I'd like to collect my winnings on a card in my name.

Well, it is usually written in the terms that no third-party payments are allowed, and all the players have to read the terms and get informed. They could actually reject your withdrawal if you violate these terms, you know.

In some cases, though, they can pay out the winnings, especially if there is some payment from the spouse's account to which also the other partner has a confirmation that he or she is allowed to use it. Or if the account is a joint account.

So, how is it in your case, please?

Also, please know that all the payment methods are usually only verified with the withdrawal request and not the deposit.

Good morning, this morning I received an email saying that my transaction was rejected. I wanted to see the reason for the blocked profile. Half an hour earlier, I had entered and seen that all my uploaded documents had been approved. I spoke to an operator who explained that the documents were fine. I just had to wait for my transaction to be processed. After a few minutes, I received an email telling me that it was rejected. I wanted to see the reason, but it doesn't let me enter anymore. They blocked my profile without giving me an explanation. It seems very strange to me that all this documents were approved in the truth and the transaction was rejected with the blocked profile.

Good morning, it happened to me a few hours ago that the verification was passed but I enter the blocked profile without explanation and transaction refused

Hmm, you successfully passed verification, but the casino blocked your account? That doesn't make much sense to me.

Have you tried emailing them to ask for an explanation? 

Yes yes sent with no reply email said to go into your own to see the reason but it had already been blocked Verde casino the online chat instead had answered me a few minutes before telling me that I had to wait for the transaction to withdraw my winnings in the meantime my account was blocked after speaking with them in chat everything very strange now I say to us who protects us after uploading all these documents what should I do now who should I contact to understand how to proceed