Discussion about article: How we review online casinos

I would like to encourage everyone to visit this site cause i love how simple and easy to understand their site and also i love all the staff theyre so friendly.

I really like how Casino Guru explains their review process so openly. It gives me more confidence when browsing their ratings, especially knowing they prioritize player complaints and fairness.

Thank you for your kind words. We always aim for fairness, of course. 😉

Great game selection. And very friendly staff

Well, thank you for your kind words.

Don't hesitate to write about your favorite game in the thread designated to it at any time.

I like how they explain why a casino gets a certain score. The mix of player complaints, rules, and fairness checks makes it easier to figure out which ones are actually worth trying.

Cool! Nice that you like it. 😀

To be honest not so much players understand so appreciation is always nice gesture. 🙂

Hypothetical question, if you should do some kind of score of a casino, what would be important for you, which metrics?

Hi guys, good topic, I've been reading reviews on Casino Guru for a long time and I've always wondered how they handle the "clearity of bonus terms" part.

I've been playing at Misty Casino lately and, frankly, I've found the promotions to be clearer than I expected. Bonus terms and conditions are easy to find, with details like wagering requirements and maximum bets clearly outlined before you deposit.

While many sites hide this information in a footnote, I liked how Misty's information was straightforward and understandable. The weekly bonuses are especially nice. I think it's an exemplary site in terms of bonus transparency.

I looked at Borawin's review here and decided to try the site out for myself to see if it matched what people were saying.

I played a few slots and made a small deposit via Pix. The site worked fine, without crashing, and the withdrawal went through the same day in about two hours.

I found it interesting to compare it with Casino Guru's rating system, because experiences don't always match 100%. In the case of Borawin, I'd say it's still new, so maybe that's why it doesn't have such a good reputation yet.

Overall, my experience was ok, no scams, the support responded quickly and the site is simple to use.

But I agree that the evaluation process you do here helps a lot, especially for those who are trying to find out if a casino is reliable or not.

Signed up just now but curious what this casino will bring me👌🏽

Hello, and what particular casino do you have in mind, please? We always appreciate players' insights, so do not hesitate to share your experiences with any casinos. 😉

An excellent casino with a wide variety of slots and instant payouts. They also frequently run promotions and offer good deposit bonuses.

Hi, it's great that you had a good experience.

We'd also like to know where it was and which casino it was.

What payment method do you use when payouts are instant? 🙂

I would like to encourage everyone to visit this site. The design is remarkably simple and easy to understand. Navigating through the content is a truly pleasant experience. I truly appreciate the clarity and user-friendly interface they have implemented. You will find it a most enjoyable and accessible resource.

Hi, thank you for the feedback. To be certain, are you describing the Casino Guru website?

I would also like to write a big compliment for the Casino Guru website here.

Some users here claim that Casino Guru is not neutral, that it's paid by the casinos anyway...etc.

I disagree with that – because after everything I've read here, the focus is on helping others. No one is being encouraged to continue gambling, especially if it's clear they have a gambling addiction. JUST AN EXAMPLE!

Whether here in the forum or when filing complaints, you get good advice, players are supported and reassured.

Sometimes, some casinos will sway the verification process if you simply mention Casino Guru, or they'll be willing to pay out winnings to avoid a complaint. Well... some casinos simply don't care about reviews and complaints – but the Casino Guru team can't be held responsible for that.

Many players here are just READERS - you can see that hundreds and thousands have read a thread, but nobody writes anything, but as soon as they have a problem themselves - then of course they write and ask for help.

But nothing in life is absolutely perfect, and that includes the Casino Guru website.

My feedback or suggestion for improvement: (for Jaro)

The listed casinos are initially tested, and any negative points are fairly mentioned. However, after numerous complaints, forum posts, and user reviews, the star ratings decrease, and the casino's reputation suffers.

But what I'm missing is that the test reports are updated at regular intervals! Name things out loud!...as they say, and include the new findings.

Let's say a casino refuses to pay out and cites something in its terms and conditions. However, what the casino claims isn't actually in its terms and conditions. It would be helpful for players to know why a casino might suddenly have only 7 stars instead of 9! This is just another example!

And again - anyone who believes they could get better help elsewhere is not obliged to write here, let alone file a complaint and badmouth the Casino Guru team.

You are doing a very good job!

THANKS!

(To all 2,565 users who read this and didn't write anything - shame on you!)

Well, thank you for this post.

Please know that we learn and try to improve every day in every aspect of our work. We will always aim for fair play and try our best with every user here.

We actually have no problem if some of them just read and don't write; it is up to everyone what they decide to do. We are glad that we can help in any way, even only with informing people.

exellent post, i completery agree. especially about the part where many people just read, i was also a longtime "reader" until i ran into a problem myself. the support and forum here really help to sort things out, rather than just brushing you off with canned responses

Thanks for joining the conversation. If you see it the same way, then I believe that after the problem you mentioned, there were as few as possible. It is important to know when a player has to read certain Terms, I would say especially when it comes to bonuses and when a player is new and wants to register. Of course, the experience of other players on forums always helps, or there should be a live chat if a player needs help with something. 

So what did you do the first time you had a problem? What was it about? 

Hi everyone. I'm new one here. I like to read the opinions of real players, this is the best review.