Hi, that's a good question. Then we need to review the casino first. Thanks for the link, I'll try to make sure that the review will be done as soon as possible. I'll let you know here once it's published.
EDIT: Actually I'm checking our database now and I can see the review is already finished, but the casino needs to be published first. I'll let you know.
Hi, I saw that you filed a complaint a week ago, so probably a good move as we give casinos 14 days to sort out everything that is needed and send the money.
Nevertheless, can you at least briefly describe what happened please ? We are currently waiting for a reply from the casino so I hope they will respond soon even though it has been almost a week. 😕
I made a deposit on March 31st and won $4000 and cashed out on March 31st. I talked to them on chat for 1 month, they said that everything is fine and that because of many withdrawals they will delay with my withdrawal. I waited until April 30t when my balance was cleared. I talked to them and they said I mixed up the funds and for that I don't get any more money. When I made the deposit, I had $0.20 in my account.
Okay I just replied to you here in this thread, so please let's keep the conversation in one:
https://casino.guru/forum/casinos/a-big-candy-casino---general-discussion/8#post-109674
Thank you. 🙂
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