Hello,
I understand your concern, but we do not intend to change the options for closing the accounts. Far too often, players compulsively decided to close the account while several complaints were active or in the pending stage. Not to mention other situations. Something like that quite complicates the cooperation. Above all, we are not a casino.
So, I'm sorry. I'll close your account now
Close my account! I came here because I thought I would get help. Apparently, however, this site only helps scam casinos! This site is no help; it doesn't support the players. Close my account, and my complaint can be closed. You are no help; you are harassing the people who are seeking help here and are already desperate anyway. I don't support such a scam site. PLEASE DELETE MY ACCOUNT!!!
Dear user, since you currently have an open complaint and it is yours to respond to, I suggest you do so and ask the complaint mediator to close your account once the matter is settled.
"Hello Sannah,
I would like to remind you to use respectful language. If this behaviour persists, we may have to reject the complaint.
We have two options here. The first option would be to follow the casino's instructions and provide them with the original unedited bank statement in PDF format. This is an industry standard and you have accepted the casino's terms and conditions when registering to the casino. So the casino is acting within its terms and conditions and this is a standard request. Second option: Although we are trying to help the players with their problems in casinos, at the same time we require their full cooperation. If you are not willing to provide the casino with such a document, the complaint will have to be rejected as we cannot investigate further. Please let me know which option would you like to choose."
You may do so here:
https://casino.guru/xon-bet-casino-player-s-deposit-is-being-held-by-casino 👈
Thank you.
I've closed the complaint. You were no help. This platform is pointless and a complete scam. You can now close my account.
Hello, you don't need to do anything else. I'm closing your account now.
Take care and stay well!
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.