I know this post is kind of old, but the same thing happened to me on Lightning Roulette few years ago, I bet 500 euro on a number and it got a 500x lightning, the bets were accepted. Suddenly my 500 euro was gone from that number, it dropped and the 500 x 500 euro was not paid out to me. Oh my lord if only I had screen recorder, I have the fasted internet in The Netherlands, they always blame it on connection. It never happened when I lose big only when I'm about to win big. Evolution Gaming needs to be shutdown for real. Of course the casino I played with denied me the money.
On the 02/08/2023 at approximately 6.30 am in Australia Timezone, I logged into my rollbit account and I connected to crazy time by evolution gaming. After checking all the previous outcomes, I noticed that crazy time had not popped out for quite some time and decided to start betting big on crazy time in hopes that I caught it somewhere and got a decent pay out or lose my money in a worthwhile gamble. I bet $25 on crazy time and the bet registered and was ecstatic when the top slot which was crazy time x 15 connected with the wheel. I was then brought to the feature where I was prompted to pick a colour and I picked the colour blue and when I saw that green hit 3000x I was a bit disappointed because that would have been a huge epic win for me but I was still happy because I got 375X and would have made $8750 usd in the process. I waited for the winnings but I never received anything and I did not chase it up thinking that their payment system was overwhelmed by the fact that many people won a lot of money and it was going to be delayed. After checking 10 hours later, I noticed the funds had still not been sent to my account and proceeded to contact their live support about the issue. They are claiming that my bet never registered and asked me to check my bet history which to my surprise does not show that bet placed. This is super fraudulent as I know my bet went through on my end and noticed it on the red slip when brought to the feature and even for the fact I was allowed to participate on the feature. What they did is unfair and they are cheating people of honest bets and I think they should be held accountable. I couldn’t believe it when they said that the bet was not registered and believe this is fraud because there is no way that I was allowed to participate and know that my bet was on the table and this isn’t the fi st time I bet on crazy time. I’ve been playing this since 2 years ago. I am really upset and I don’t know what to do. Is there anything I can do to get what I’m owed? This is really cheating people
Same with me - 6times! Missing winnings over 40k! And nothing happens!
where is the support for the players and where are the regulations!
Evolution is not supporting! Boomerang Casino (in my case) neither!
the casino takes your bets - you lose! If you win its a connections issue or software problem! If this is not fraud/scam….