Reviews of Guru

Who believes that GURU is rewarded by casinos for good reviews?

Hi, what makes you think we should be paid for reviews? Do you think it would be worthwhile and would we help players in such a big way? I think probably not so much, but feel free to give your opinion and we can have a debate about it.

Yes, they fake it.

You get paid for such reviews.

Do you do this for free?

Yes, we are reviewing casinos for free and almost daily my colleagues reject any forms of compensation offered by casino representatives for "adjusting" the Safety Index. 🙂

So there are offers of compensation after all.

That's what I suspected.

You should use real players who have real experience.

Your platform can do a lot to raise awareness among players so they don't get carried away.

There are many casinos that simply send SMS messages that cannot be blocked.

No, you did not understand, I am afraid. The second chance, if you don't mind:

I mentioned that casinos have tried to pay out to improve the indexes, but all suggestions are always rejected because we do not do that. 🙂

We use players' experiences - hence comes the user rating. You know I understand this idea quite well; the general opinion is that a bunch of hardcore players would be capable of perfect reviews. We go the way of investigating complaints instead, and I understand it is not acceptable to everyone.

So, feel free to consult just the user rating here. Choose the option that best suits your needs.

Yes, but the user rating has nothing to do with your rating.

They rate it way too highly compared to what users rate.

I think they don't understand.

E.g. My Empire Casino your rating over 9

Most users have negative reviews.

How do you get 9

Hello, I believe you already answered the question. Our ratings are called the Safety Index because the aspects included in the formula are purely data-based markers. User reviews, on the other hand, are unproven user opinions or experiences and are thus not included in the Safety Index.

Many players don't know that the Safety Index doesn't measure how quickly you get paid or your chances of winning; it only indicates whether you can eventually collect the winnings.

Something like that can't be calculated based on user reviews, I'm afraid, yet I get that this way does not suit everyone.

So users are unimportant?

Nope, they are.

But I hope you can consider the other aspects too: such experiences are not measurable when talking about user reviews. We cannot verify every user review because they often reflect personal feelings. But it's always been a key part of the casino homepage, and the user feedback is there.

The Safety Index is a proven, data-based value, unlike what you may know from other sites reviewing casinos. We have our own process.

Even though it may look different based on the forum posts, complaining about things the casino is obliged to do does not belong in the user review. You may do so on the forum, of course.

I mean, would you consider this a user review for example?

"False advertising and bogus bonus rules stay away is a scam has been blacklisted on other sites" How would you adjust the Safety Index based on such a user score?

That's the problem we are facing when it comes to the user reviews; hence, those are kept aside from the Safety Index, which is primarily based on the following aspects:

1) Size of the casino

2) Player complaints—proven facts collected from the players and casinos

3) Deductions for restrictive or unfair practices

4) Points added for positive qualities

5) Related casinos

Those points have the potential to provide a clue to whether the casino would be willing to pay out the winnings, which is the point of the Safety Index.

Well, I'm sorry for another extensive answer. 🙏