Contact with Casino Guru (page 2)

Hi, what do you mean by they're not displayed? Doesn't this work for you? https://casino.guru/caxino-casino-review

That's because this is a subsidiary, so the site is built the same way

Hello,

I'm not sure how exactly is this information related to your previous post, saying:

"Hello, I wanted to ask why wildz casinos like caxino are no longer displayed when you walk on them?"

Could you explain what seems to be the main issue, please?

Hi Daniel/Radka, query: is Joe on vacation or something? I can't find him in the mail and messaging 😕

Hello lauarual,

Josef.Z got your message and will get in touch with you soon. As I was told. 🙂

I will keep waiting. Thank you

You're welcome.

I'll be here if you need me 🙂.

Thanks for your help.

I'm still waiting, if you can give me a hand with that that would be great.

I'm tired of waiting!

Daniel/Radka, I'm still waiting for Jozef's answer.

It really can't be that hard to answer an email!!!!

Then what exactly would you like us to do? You contacted us here, Radka contacted Jozef directly and he said he'll get back to you soon. What else can we do?

Possibly highlight players reviews along with the casino guru reviews -

as players we know how many new casinos pop up daily, and how hard it is to keep track on how well casinos are preforming; but I think it would be handy to have player reviews along side casino guru reviews.

maybe a "what we found with "Casino A" , and "our players thoughts can be found here"..

theres a few high ranking casinos I’ve personally played at on multiple occasions and wouldn’t rate them with a score half as high from problems I’ve experienced live - but casinos holding "perfect reputations" here. Comes across biased or paid for IMO.

Regulators that don’t address complaints publicly shouldn’t be allowed "perfect casino" score since if they don’t take complaints seriously in public, imagine how closed off and unhelpful they are without an audience.

I believe you’re mistaking "live support" with what you’ve found here - which is, an online casino forum.

Practice a little patience and you won’t get tired of waiting. If you notice admins/ mods can take 7 days as stated on the complaints procedure.

Yes, the latest and direct experiences are a vital aspect of the casino's page. By The "Latest user reviews" we display the latest 3 user reviews on casinos that are available in your country. 

You can browse all associated user reviews in the "user reviews" tab and we added a star bar with an overall rating based on player's user reviews only.

If you have another suggestion or any idea how we can highlight those more effectively, please share

When it comes to complaints,

every unjustified or unsolved complaint earns the casino some black points based on the "severity" of the problem.

Have you found any perfect casino with unjustified complaints or a passive regulator, please?

Hello dear casino guru team!

I have a question, I signed up at a casino today and was about to claim the bonus when I was told I can't get it as I seem to have a 2nd account which I was confused about as I never create 2 accounts at the same casino ever! It's not too bad! They say I have a duplicate but won't tell me with which email. I have 3 emails and have tried to reset the password for all 3 emails and only the email where I registered received an email to reset the password and not the others. So I didn't know that I had a second account!!! Do you have to tell me which email address was used for the supposedly duplicate account?

If it's supposed to be my 2nd account, shouldn't they say it?

Would be happy about an answer ✌🏼

That's interesting. Here's my guess - someone else using the same IP address created an account in the casino, the system flagged your new and only account as a duplicate account due to it.

If the other account has different credentials associated to it (name, address, phone number), the it apparently isn't yours, but if the credentials match, then it should be your account and the casino should help you to restore the access.

So I'd ask the casino for help in restoring access to your allegedly 1st account. If they don't help, submit a complaint. As I mentioned earlier, my guess is that the 1st account isn't even yours so you can hardly get an access to it.

Hi Daniel!

I have spoken to them several times but each time they tell me they are not allowed to give out any information.

I feel like they're trying to rip me off.

I have the problem but currently at 2 casinos!

Exactly the same problem with the 2nd casino. Allegedly 5 accounts with the same IP address which simply cannot be. This 2nd casino even sent me photos with the emails that were supposedly created with the same IP address.

How can it be Daniel that someone else is using my IP?!?!?!?!

Is that even possible ?!?!

I sometimes have the feeling that some casinos create multiple accounts on purpose and with the same IP address so that you can cause problems afterwards if a large payout is pending ^^.

Lately it seems to me that some casinos are acting underhandedly to make more money.

I also have screenshots of the conversations where they just don't want to help me solve the problem. The suspicion that they are doing it on purpose to cause problems with the payment increases.

I also have the pics from the 2nd casino which immediately sent me pics with the emails I was supposed to have created.

I personally NEVER make 2 accounts in the same casino!!! Never!!

Find that really strange.

Above all, the casinos give you the feeling of being more and more insecure over time!!!! It's no fun playing like this anymore!

Hello,

I'm sorry to hear about your troubles.

As Daniel suggested, I would submit the complaint, well, 2 actually.

I think that the casino is not fond of showing you the other addresses because of the security policy.

Furthermore, we believe that the same IP address only means that two (or more) players use the same VPN app or simply share the internet connection. Hence more supportive indications must be found (the same or similar credentials and so on) to be perfectly sure that the player has created multiple accounts.

What do you think about submitting the complaints?

Hello Radka! 🙂

I think that's a good idea!

I will file 1 complaint & at the other casino where I have the same problem the account was closed at my request as they are really very rude.

I thank you for your support!!!

hello casino guru team i need help with age verification. As i enter all correct details and it says person with info not found.

can you look into this?

kind regards Gabriel