Hello, could you send me the casino's URL address so I can check if it's the same casino we have in our system?
We have one there and it doesn't have the best safety index, so I would say always be careful when you want to try a new casino. Don't deposit too much there, read the Terms when playing with bonuses, and if you don't understand something, use the chat and take screenshots.
In any case, I don't have any more information at the moment as the review is not yet complete, so maybe if other players who have played there join you, they could help.
So it looks like it's a casino that we have in our system. It currently has a safety index of 5.9, so as I said, be sure to watch out.
I can only say that I played there on December 12, 2025, and won, but I still haven't received my money because my verification hasn't gone through. They claimed the quality of my pictures was too poor. I tried three times and checked the pictures myself. My pictures are 100% clear, and everything on the ID, every single letter, is legible. After numerous attempts via live chat and email correspondence, they still need more time. In my opinion, it's a scam, and I would never recommend anyone play there.
You can file a complaint for this casino even though it is not published here yet, if you wish.
Are you still in contact with the casino?
I'm in constant contact with live chat, but all I keep getting is "we need more time." When I try to file a complaint, it says (here at Casino Guru) that I'm playing from Puerto Rico, I don't know why. I'm playing from Germany. Casinos increasingly seem to think they can do whatever they want.
Hi friend, the same thing has happened to me with casinos like Nomini and Pistolo.
I understand they're from the same provider. Be patient; with the help of Casino Guru, they'll eventually pay out. Don't fall for their tricks and lose the money you've won. Don't gamble away your balance; you'll end up having to withdraw. Good luck!
I'm in constant contact with live chat, but all I keep getting is "we need more time." When I try to file a complaint, it says (here at Casino Guru) that I'm playing from Puerto Rico, I don't know why. I'm playing from Germany. Casinos increasingly seem to think they can do whatever they want.
Ich bin in ständigem Austausch mit dem live chat, alles was mir gesagt wird ist immer wieder " wir benötigen mehr zeit". Wenn ich versuche eine Beschwerde einzureichen, steht dort (hier bei casino guru), dass ich aus Puerto Rico spiele, ich weiß nicht warum. Ich spiele aus Deutschland. Casinos denken immer mehr, dass sie machen können, was sie wollen.
I believe the other nice player also summarized that very well. So, just a reminder, if you need assistance, filing a complaint is always an option.
Your country is now set as Germany, I see. If the need arises once more, feel free to adjust the settings in the upper right corner or in your account details; sometimes the system remembers a location just due to a misclick in the upper right corner. 🙁 Not sure why...
Well, hold on, we are here for updates.
So, I checked. After a full month of waiting since my withdrawal request, they now want me to prove my wallet address. I use Exodus, which is a non-personal wallet. I can't prove my name, age, or address. What now?
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