Wunderino Big Win payout in process for 17 days

Hello everybody,

I've been playing online slots with various providers for a long time without any problems.

16 days ago I won € 59,300 on Razhor Shark 1000 coin on € 50 + free spins.

I've been waiting for 16 days now. My payouts are still being processed and the live chat always indicates that the feedback or verification from the game provider is still expected. I am completely verified and have already paid € 6800 and € 3000 there without any problems.

Do you think that's true or does someone know how long this can be delayed etc.?

I've never had that much money and I'm really scared that I won't get it.

many Greetings

First of all, Wunderino is licensed in Malta, which is always the better option in terms of dealing with the licensing authority so simply said - the casino can't do whatever they want.

You won almost 60k, which is considerably high amount. I'm quite sure that players in Wunderino don't win such amounts every day. That's why they need to give you special attention. Maybe they wanted to be 100% sure that you game history is alright so they contacted the game provider and asked them to check it. According to my experience, dealing with game providers regarding similar issues can be very slow (the same applies to certain payment providers). Simply said, it's actually possible that the casino is still waiting for a reply from the game provider.

Hello Daniel, thank you for your feedback. That calms me down a bit. I just don't know exactly how long I give wunderino time, I don't want to annoy the live chat every few days.

Honestly, if I was in your situation, I'd probably contact them every 4 days and I'd probably rather use email instead of live chat. If you contact them via email, you'll have to wait for the response longer, but you'll also give them more time to contact the provider and check the current state of your case. Anyway, if you don't get any info after 30 days, I'd probably consider submitting a complaint on our website so we could possibly try to help with speeding up the process.

I just hope that you were aware of the bonus terms and conditions since you were also playing with some free spins according to what you say.

Hi Daniel, yes, hands-free calling is a regular feature at razorshark ... but I have just received positive feedback. The first € 10,000 have just been transferred to the bank transfer and the rest is now transferred daily because wunderino only arrives a maximum of 10k per day. A Happy 🙂

Cool! Cograts, I'm happy for you. It's a very nice winning you got there. Just make sure you don't lose it all 🙂

Bosh hey you're scaring me... I only won 800 the day before yesterday... ok with a 25 euro stake that's pretty good... but since then I can't play or withdraw... everything verified and no problems... now suddenly blocked for 24 hours and can only deposit... that would be ok but no withdrawal... They say it's being checked and I should be patient

In that case, I would remain patient until the check goes through. You saw that even the player you wrote off did well and the amount he won was much bigger. 

Sometimes casinos do such checks, but as long as everything was fine on your side, you have nothing to worry about. 

Of course, if there's a problem, feel free to write and we'll try to help if we can. 🙂