I’m filing this complaint against Stake.com for what I believe is a wrongful and irresponsible ban.
While I had an active weekly gambling limit/self-exclusion on my account, I accidentally deposited funds that I urgently needed. Due to the restriction, I couldn’t wager or access the funds, so I contacted support asking for a manual withdrawal—a reasonable request given the circumstances.
Stake refused, citing their coin mixing policy, which apparently prevents withdrawals without wagering. During the conversation, I expressed frustration and said something along the lines of "I’ve lost a house on this site and can’t even get proper service for once." This was clearly a sarcastic remark, not a cry for help or sign of financial distress. I clarified this in the same chat.
Despite my clarification and the fact that I was already self-restricted, Stake banned me for 6 months under their "borderline player safety" policy. They told me to contact them after the ban for a review. I did exactly that—but it’s now been over 2 months with no reply. Every time I reach out, I get vague responses like "we’re busy" or "we’ll get back to you," with no resolution. I was used to play only on their site and due to that ban i went on a distressed bad run on random scam casinos causing me to lose more funds than i would have on Stake were i had control over my play and using their tools to limit my self.
