I get that this may feel unfair, especially if your reviews were rejected and you're left with the impression that we're censoring negative feedback. That’s not the case, and I’ll try to explain why:
We don’t reject reviews because they’re negative. We reject them when they don’t follow our review guidelines. These aren't based on tone but on the actual content of the review.
For example, if a review only talks about bonus terms or the fact that you lost money, it doesn’t help others understand the qualities of the casino—things like customer support, verification speed, withdrawals, fairness, or the overall experience. That’s the kind of insight we aim to collect and show that describes casinos.
We regularly publish very critical reviews. What they have in common is that they focus on the player’s experience in a way that’s useful for others. We also include a reason with every rejected review, so you know what was missing and have a chance to rewrite it.
I know it’s easy to assume we’re protecting casinos for affiliate reasons. But honestly, if that were our goal, we wouldn’t even allow user reviews or complaints in the first place. Negative feedback has a real impact on our rankings and on how players view a casino. That’s a big part of why the system exists.
If you’d like to rework your review and focus more on how the bonus rules were applied or how the staff handled your case, we’d be happy to take another look.
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