Warning about Bitkings

Danger!!

A withdrawal from Bitkings is not possible because they refuse to verify my account.

I have been writing to these scammers for weeks and uploading everything possible to this casino, but they are asking for impossible things.

So be careful...I play on three other sites and have never had any problems.

Hi!

I belive your talking about experience with the BitKingz Casino (link here👈👈), but I prefer to be certain. Please confirm that for us.

Now to the issue, if I may say so, it almost says like the real problem is to pass the verification rather than the casino workers don't want to verify you at all. Allthough I understand it must be one way or another very frustrating, from the pragmatic perspective, it's just easier to cooperate even if you are more than convinced they ask you to provide irrelevant documents. I would surely focus on passing the KYC simply because you must pass it in order to get the money from the casino. Once this phase is behind you, I think you'll have plenty of time to complain about the demands and the process.

Perhaps you can also help us understand which documents you find so irritating and for how long precisely you have been fighting to get verified.

I hope we will be able to provide some support once you get us more familiar with the details. Let us know, please.

Bitkingz requires the following:

Please upload a PDF version of your deposit of 100 EUR made in the time zone 2024-07-02 02:24:03 UTC, with the following details clearly visible: date, time and amount of the deposit, merchant details, account holder name and account number.

However, this is not possible because the dealer does not specify a time and the rest of what is required cannot be summarized in one document.

It's strange that I have no problems at other casinos and have not been able to verify my account on Bitkingz for many weeks.

I have already written off over 300 euros and am playing on other sites because I don't feel like investing time and nerves in Bitkingz.

This all sounds to me like a normal verification process, to tell you the truth. Your bank should provide you with the statement in a PDF file, and you just need to send it to the casino, where they can check it and inform you about the next steps.

May I ask what did you mean that you have written off 300 euros? Does it mean that you don't have any remaining balance in your account at this casino?🤔

Why should it be a normal verification process when win2day, bwin, betway, MrGreen, Tipico don't require anywhere near what Bitkingz requires?

I have uploaded a lot of documents, pictures and other things to their server over many weeks.

In the end, one thing remained, namely the one mentioned above, and its fulfillment is definitely not possible.

That's why I can't withdraw my money, namely the 300 euros, which is of course very pleasant for Bitkingz, because I'm sure I'm not the only one who can't verify the account and I know that it's not normal because I've been playing various games online for over 20 years.

I understand that not all the casinos require the same documents when it comes to verification.

All the information required from the casino is shown on a monthly bank statement, which your bank can provide in a PDF file. This is pretty common, and most of the banks send those to their customers.

Why is it not possible for you to provide, though? If I may ask, of course?

I'm not going to request an extraordinary action from the bank, and I don't even know if the bank will do that. I've invested about 30 hours verifying my account, to no avail. I don't think it's worth my time to continue dealing with this "casino". The 300 euros are collateral damage.

Why should I take a complicated route when I can have the easy and reputable route at other casinos?

Bitkingz is obviously a fraudulent casino that makes verification difficult or even impossible. I also noticed this in the bonus system, which I won't go into in more detail now.

It is totally up to your decision.

Just allow me to point out, that it is nothing extraordinary from any bank to release a statement of the customer. Don't you get those anyway? All the information that casino requests are on this document.

Well, I'll leave it up to you, of course.🤷‍♀️

It's not about a simple bank statement, it's about the fact that Bitkingz requires this:

Please upload a PDF version of your deposit of 100 EUR made in the time zone 2024-07-02 02:24:03 UTC, with the following details clearly visible: date, time and amount of the deposit, merchant details, account holder name and account number.

This is not possible with a bank statement and it is not possible with screenshots from online banking because there is no time stated anywhere.

In addition, other details are not possible with the screenshot from online banking, but you can try it yourself with any payment. If you manage to get all the details except the time with a screenshot, I will take everything back and I am simply incompetent. There is no way you will be able to get a time.

But whatever, Bitkingz is already finished for me anyway.

I agree with him. Such a detailed PDF Bank Statement does not exist. No bank statement in the world show the UTC Time Zone purchase.

With some banks, we can see the purchase time, but only with Online Banking, and it’s local timezone. But it’s rare and anyway, several websites doesn’t accept screenshots of online banking session.

Moreover, some other banks censor a part of the account number as a security measure.

Also, sometimes the merchant name apparent on the statement is not the name of the casino. It’s the name of the payment processor or only like ‘’Entertainment Purchase’’ or ‘’Wire Transfer’’.

To conclude, I already experienced the same issue, but with TonyBet. They asked me a PDF Bank Statement, but my bank product it once a month. I was obliged to wait 3 weeks before the bank statement arrive. Some websites are very strict and picky. And some others are very easy.

You must explain them politely, even if they seems to hear nothing.

If it’s still negative after 3-4 attempts, I invite you to make an internal complaint and a negative review on different websites.

To conclude, if they still not cooperate, I invite you to denounce at their License Operator, as well as eCOGRA.

By reporting this overzealousness, you have a chance to got your money AND especially, you will prevent this to happening to other customers.

Hoping a resolution soon, good luck sir!

Olivier from Quebec, Canada.

In that case, you could ask for help from our complaint team by submitting your complaint here. Just follow this link to do so, and hopefully soon we'll be able to see the resolution of your case.

As I already wrote, I have also registered with other online casinos over time and everything runs smoothly there.

It is no honor for me to play at Bitkingz and believe me, Bitkingz has made other tough demands that I have been able to fulfill over time, but this demand is not possible.

I was annoyed enough about the money I lost and the time I spent on unnecessary verification and so I decided that I no longer wanted to have anything to do with these scammers.

All the best and kind regards from Vienna

It is totally understandable that you don't want to play there anymore.

In case you had some remaining balance in your account, our complaint team would surely try to help you withdraw it.

All the best to you as well, of course.🙂

They’re a member of DAMA N.V so I would certainly avoid them.

that entire group have a track record of inventing policies to avoid you cashing out .

Hello, do you have any personal experience with this casino or are you just writing because you played in dama casinos ? 

I have, want me to send you an email from my registration?

DAMA casinos have a track record of being very abusive to players and consistently violate the fair gambling codex on this site; in fact their management actually endorse it

And is there something we could help you with regarding this casino, perhaps?

We're ready to hear the issue of yours.

Careful.. DAMA has eyes and ears everywhere.

Hello and thanks for the offer.

I will not file a complaint about Bitkingz because

I don’t want to waste any more time with this casino and

I think it makes little sense.

I just wanted to warn other people about this casino.

Best regards

Thank you for caring. Be well.🌞