ForumComplaints DiscussionVulkan Vegas Retreat

Vulkan Vegas Retreat (page 2)

3 years ago by Baru
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9774 views 20 replies |
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WendolyM
1 year ago

Hi, I'm sorry you are in a difficult situation. Did the casino tell you the reason why they didn't allow you to withdraw the money ? Did you try to ask live chat or support, or did you send any emails? 

Based on what you mentioned, I would recommend you to file a complaint and our team will try to help you. You can open one here: https://es.casino.guru/quejas . I'm also attaching a link to a guide that contains useful information about complaints: https://es.casino.guru/instrucciones-resolucion-quejas 

If you have any new information or need help, feel free to write on the forum. 

Edited by author 1 year ago
1 year ago

I've been wanting to withdraw the money from my account for more than a month and they won't let me withdraw, I'm uploading the home address like crazy all the papers electricity letter water telephone what I withdraw money from my account all those things and nothing they don't accept it I would really like them to give me the money I need it and it does not seem fair to me that to put money into the game there is not so much procedure but to get it out they put the money but I would like you to help me with this inconvenience please or incidentally say that the money is not Take out that it is only invested, many of us need the money we have in the casino, nobody knows the needs of anyone, solve that inconvenience, thank you

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WendolyM
1 year ago

I'd say you should read Jaro's reply and act in accordance with that.

Submit the complaint, please. There is no other way to provide you with the help you need now.

Can you go through the post again, perhaps?

Edited by author 1 year ago
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