Vulkan Vegas Retreat

Hello Vulkan Vegas Casino

I am writing to request help since I have been trying to withdraw funds from my account (already verified) since 05/17/2021

I received an email telling me that the payment of 500 usd was made (one of the many requests) which days later it was rejected for no reason, 2 days ago I received another email telling me that the payment was made for one of the requests. Which today I saw that it was canceled and the money was returned to the casino account.

I asked again for the 1000 usd in total that was rejected, but this time for the "Bank Transfer" option, since the "Latin America Bank Transfer" Option was rejected for no reason. I hope I can even have an answer about the reason why the payment could not be made. and if it does not process, do not continue waiting for the requests that were generated when requesting 7000 usd to be canceled one by one.

additionally I already sent emails to the casino support and I do not receive a response, as well as the online chat, they do not know the reason for the error.

to this day I still don't know what the problem is.

Attached test images of the process

. . .

Hey, let me tell you about my experience with Vulcan Vegas. I am from Latin America (Peru) and I decided to play in that casino because it has very good reference and fortunately I won 7000 usd. I filled and sent the data that I was asked to confirm the account which took almost 1 month. Then I made the withdrawal request for the option of (Latin American Bank Transfer) which I was confirmed super fast (the request) and I waited 3 weeks when I received a confirmation message of payment of one of the requests (500usd) I saw reflected in my balance that decreased 500, which at days returned to the casino account... I checked the payment history and was effectively rejected. But I was never notified by any message. Then I came to email them to the support (to this day I expect your answer) and also to the Online Chat, but they can't give me any answer. It passed days and I got another e-mail again confirming payment of 500 which were also rejected to the days (without notification). I then made another withdrawal request but no longer by the Latin America Bank Transfer method but by Bank Transfer. I hope this time it can be solved, but I would ask the casino to verify the first requests since it has already spent more time than under its terms of conditions stipulates and I do not receive anything yet.



In this image I show one of the 500 payments when it was approved (then 06/08 it was rejected)

Update on my status.

Today I woke up with 5 messages from Vulkan Vegas confirming the payment of 2080 usd (I know they will reject my payment in a few days because they did with the first two requests.

Well, and regarding the first 2 requests out of 500 that were rejected and again requested by "Bank Transfer", they were rejected at the time, after being approved like the other requests (2080).

I still have no response, email or message from the casino reporting an error.

.

Scammers id say

Hi, could you please update us on your case regarding the withdrawals?

They did not pay me a deposit of 50 dollars

So you tried to deposit money and it didn't reach your casino account?

Who can tell me which reviews about Vulkan Vegas? I would be verified quickly, RTP is also checked. But I have never paid out, I ask for honest answers no players who lost money out of frustration.

Hello,

I'm sorry but I do not understand your question.

Try to put the casino's name in the search bar and you will see all results, then click on the correct site you wish to check and browse on:

Be careful though, there are lots of casinos with similar names. Also feel free to browse through the complaints, just fill in the casino's name.

Hope it helps a bit.

Hello good evening I would like to know why. At the time of making my money withdrawal, they reject it and I registered and everything accordingly, but there is no case, I cannot withdraw my money, the truth is that I really need that money, I am not doing very well in health or financially.

If you can help me it would be a great help thank you very much in advance

Hello,

you have to ask the casino to get a proper answer. There can be tons of reasons.

The most common problem is account verification, so allow me a question: Has your account been fully verified, please?

Haven't heard any complainments about them before.

Even though I feel that all your 1-sentence posts do not follow any concrete goal, feel free to check the complaint section - tap/click the green link 😉

I have been using my account in Vulkan Vegas for a long time and I have never been able to make a withdrawal, this is already unacceptable and I come to make the respective complaint. On June 24 I made the last withdrawal, $100,000 Chilean pesos, indeed my withdrawal was accepted within 2 business days, but it was not processed, they told me to wait 5 more business days, I waited patiently and nothing happened, so I checked again in the chat and they only told me that it was a problem from my "external provider", I asked how I could know what was happening and I didn't receive any answers either, I just had to wait, I went like this for more than 3 weeks, without getting any answer, they just told me that it was not possible and that they had nothing to do with it, I asked why it was not possible, what was the error and they told me that they could not tell me, that I should just wait. Today, July 17, I entered the page again to ask for the thousandth time... the money had returned to my casino account and the withdrawal was rejected... how is that? They had already accepted it, practically 1 month and it changed from accepted to rejected, I asked again through the chat and they tell me that they don't know anything, that they can't answer at this time, that they sent a request to who knows where and to ask again after. I have asked them for emails with information about my retirement and they say no, they always say no to everything. I assume that I will never get my money, because it seems to be a real scam... my intention with this message is to know if you can help me with something, tell me if this has a solution, how to proceed, or how to take legal action against the casino.

To all new casino users I recommend not to hope, the VULKAN VEGAS casino does not pay and if it does, it must after months, terrible experience, they really leave a lot to be desired

Hello!

I think it would be fair to say that the complaint was resolved super fast, and the casino is not to be blamed for the issue itself. 🙂 But don't worry, we are glad we could help out.

Wish you a great deal of luck!

Good afternoon, I am writing to you because the Vulkan Vegas casino does not allow me to withdraw the money and I have been there for a week so could you help me or who do I have to contact? Thank you

Hi, I'm sorry you are in a difficult situation. Did the casino tell you the reason why they didn't allow you to withdraw the money ? Did you try to ask live chat or support, or did you send any emails? 

Based on what you mentioned, I would recommend you to file a complaint and our team will try to help you. You can open one here: https://es.casino.guru/quejas . I'm also attaching a link to a guide that contains useful information about complaints: https://es.casino.guru/instrucciones-resolucion-quejas 

If you have any new information or need help, feel free to write on the forum. 

I've been wanting to withdraw the money from my account for more than a month and they won't let me withdraw, I'm uploading the home address like crazy all the papers electricity letter water telephone what I withdraw money from my account all those things and nothing they don't accept it I would really like them to give me the money I need it and it does not seem fair to me that to put money into the game there is not so much procedure but to get it out they put the money but I would like you to help me with this inconvenience please or incidentally say that the money is not Take out that it is only invested, many of us need the money we have in the casino, nobody knows the needs of anyone, solve that inconvenience, thank you