Hello, I see you submitted a complaint what is great and enough for now. I agree with Kristina , it is good to wait a little longer when it is at least two weeks since you have requested the withdrawal. Vulkan Vegas Casino has a good reputation on our website as you can see here. If everything is in order on your side, then there should be no problem with paying out your money. Here you can also see that casino cares about the players and cases are solved. I hope everything will be resolved in your favor.✨
I'm waiting and waiting, and all the deadlines have come out, what to do again, I'm waiting.
Жду и жду а все сроки вышли что делать опять жду.
Hello,
as Magda mentioned, just wait a bit. The complaint timer now shows 2 days and 10 hours, if the casino sends you the winnings by then, the problem is solved.
If not, then the complaint team steps in.
It's a decent casino, so I guess that they will treat you fairly and release the withdrawal if you meet all conditions.
What does it mean to complete? I play by all the rules and conditions.
Что значит выполните?Я играю по всем правилам и условиям.
It means that if you play by the rules and met all conditions the casino has a good reputation so the withdrawal should be fulfilled.
I guess we're dealing with the translator issue. 🙂
Well, even if it's a translator's problem, it's still a casino problem, people shouldn't suffer and spoil their nerves because of this, as they say.
Ну даже если это проблема переводчика, то это всё равно проблемма казино люди не должны из-за этого как говориться страдать и портить нервы.
Hi, I just checked your complaint. It seems there is translation issue indeed. But regarding your money is everything alright now, isn't it?
Good morning. Yes, I received the first transfer, I'm waiting for the second one.
Доброе утро.Да первый перевод получил жду второй.
Hello,
you see? I told you that in a casino with such a good reputation it's just a question of time 🙂.
Usually, the more withdrawals are submitted at once, because the total amount is higher, the longer time it takes to proceed.
How many withdrawals left, please? Kindly note that we allow casinos 14 full days to proceed with the verification withdrawals, so if this happens again and I hope it won't, kindly try o be a little more patient.
🙏
Sure thing, try a different casino if you don't like this one. 🙂
Every casino has its own pros and cons, so it is up to you to find the perfect one.
I'd say that is good that now you know that the casino just pays, the rest is up to you.
Do not worry, I also play on this site and the money comes, but there are really delays in the withdrawal, please note that, as it were, the withdrawal of funds takes place on working days. Although it all depends on the amount of withdrawal on the site, there are certain terms and everything depends on the amount of your withdrawal, as for me, the casino is honest and you can not worry about the payout
Не переживайте я так же играю на этом сайте и деньги приходят, но бывают действительно задержки по выводу учтите что как бы вывод средств происходит в рабочие дни. Хотя все зависит от суммы вывода на сайте есть определенные сроки и все зависит от суммы вашего вывода, как по мне казино честное и можите не волноваться за выплату
Try to contact the support chat and clarify for what reason the delay occurs, indicate to them the paragraph of the rules for which there may be a maximum period for checking an account, etc.
Попробуйте обратиться в чат поддержки и уточнить по какой причине происходит задержка укажите им пункт правил по которым может быть максимальные сроки проверки аккаунта, и.т.д.
That's a good suggestion, though I feel that the casino is not delaying all those payments on purpose, some sort of technical problems were mentioned in a related casino discussion. In this case, quoting the rules would not help 🙁, I'm afraid.
I'm sure that the casino will pay eventually.
Thank you very much for sharing your withdrawal history, I think it's a great way to support players in such an unpleasant situation.
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