Volcano Vegas payout

Huhu! I registered for the first time at an online casino, Vulkan Vegas, on November 3rd, 2020. I quickly earned over € 5,000 in real money. Since Wednesday, I've been trying to get the amount paid out. Account verified, everything ok Aaaaber ... at the first payout everything was marked as rejected. Then applied again and on Friday I was transferred to my Visa 500, - €. Now the three payouts have made a 500, but has not yet reached my account ... Does anyone have experience? Does it always take so long? My feeling tells me that they want to kid me ... Because whenever I ask in the chat, they say I should wait, everything is ok. Or there is no German-speaking consultant available ... Chat ended! Today I was told that MY bank had refused a payment, but I didn't even receive a confirmation email ... Something is strange ... Maybe I'm too impatient ???

Hi, €5,000 is quite a lot. Some casinos just split the amount and send it in multiple lower amounts. According to my experience, your bank could actually refuse it due to "suspicious behaviour". I don't really understand why some casinos do it, but we had cases where a player won €5,000, the casino sent 10x€500 from 10 different bank accounts - that's a very strange behaviour from your bank's point of view. Why would 10 different people from 10 different countries sent you €500?

I'm not saying that Vulkan Vegas did it, but it could be the case... You say that you requested the withdrawal on Wednesday, so they had 2 days and then the weekend. I advise you to be patient, but keep yourself up to date. Since you say that there's often no German customer support agent, try to send them emails, because the agent will reply once they come to their shift. Also be prepared that it may take few weeks until you get the money. According to our records, Vulkan Vegas doesn't look like a casino that wouldn't pay to the players, but they might simply have some issues with your bank blocking the payments etc.

So I advise you to start using the email communication, because you will have the whole history of your conversation with the support agents. There's really no need to contact them every day. Just wait for their reply. Let us know how it developed. You can always submit the complaint on our website, but I would do it only at the moment when the casino stops reacting for a longer period of time and you won't have your money.

Thank you for your reply. I once sent an email request, but unfortunately didn't get an answer. I will continue to report how it goes on ...

Good morning exactly the same for me too, it's about 1200 € I had it transferred to my MasterCard (500 €, 500 €, 200 €) was at my house bank (Sparkasse) my bank advisor called MasterCard and saw them there Bank von Vulkanvegas transferred the payments but then declined and the support always tells me my bank had declined that is true but not my money is gone, I don't see it anywhere and I am now there for the period 16.10.2020 until today if you have an answer you could write to me you have at least something I got nothing ☹

Kind regards

Tim

Good morning Tim, I just checked my account ... and it came in € 1,500.00, so a total of € 2000 so far. Three are still open, but all from different accounts ... I checked with Visa yesterday and they don't care where the money comes from, they don't block any incoming payments. And if a payment is not accepted, they will inform me. I'm curious when the rest will come. If I read it correctly, I have 7 days. Is your money no longer on your balance either? Have you already filed a complaint here? I think they can help quite a bit. I wouldn't give up, that's a lot of money you won. Cross your fingers that it is findable.

Hi, I'm sorry to hear about what's happening to you. The split of your withdrawal to smaller amounts is exactly what I described above. Anyway, I'm thinking that you might experienced "Mastercard issue". I already described it few times on this forum. Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank.

As you can see on the Saskia's case, it seems that the casino started paying the money, so I believe your case will be similar. Just try to talk to the casino and keep them informed.

Yes, I will stick to it, I am really dependent on this money, I have 3 children and I am married, a severely disabled child and I finally thought about a sensible Christmas and then something like that ☹

Hane already wrote to the support several times and called a friend of mine who understands Russian who also called extra then after 2 days the mail came again my bank would have rejected it but that's true according to my bank advisor and I called MasterCard and they say we take It's to but the bank of the casino have canceled the payments and now it's gone, I don't see it anywhere, only that the payment has been made on the side of the casino.

Really, the money is no longer recorded on my balance and the bad thing is the bank from the casino would have to make an inquiry but the support does not care. I am really desperate because it was a long time ago I have a case Abandoned here do not know when the will be activated ☹

Oh man, I'm really sorry. We put in 100 € just for fun, we thought we'd just give it a try ... if it's gone, then we'll be really lucky, never counting it. The next 500 € have just been paid out by the casino, this time without being asked, half is there ... Well, I have Visa, it's probably due to the Mastercard. Daniel could intervene and speak to the casino ... The casino must have some kind of proof that the money has flowed back to them .... Open this case again!

Every transaction has its transaction ID. The money is stuck between the casino bank and your bank. The casino needs to track the payment and credit the money back to your casino account. Then you can start discussing another payment method etc.

The thing is that it never goes quickly. It usually takes few days to the casino to realise that you're actually right and that you really didn't get the money. They also need to wait until they get a reply from the payments provider, then the provider contacts the casino payment department and then finally a customer support agent contacts you. These are sometimes very long processes, but I still believe you'll eventually get the money.

Hi Daniel but it has been since October 16, 2020 I made the payment and now I am standing there I have the tracking numbers if they are in the payment history at the bottom of the corner almost in the payments dwr support only tells me that for mine bank would be but not so was several times at my house bank and my bank advisor called on the loudspeaker with MasterCard I also entered and verified my checking account again after a few days but the money cannot be found and thank you for the answers dear Daniel

Hi dear saskia

I'm really happy for you that things are slowly progressing with you, yes I hope that it will be cleared up

Until yesterday I received a total of € 3,000. 500 were booked every day. Nothing came today and there is still € 2,000 open. I asked in the live chat and got no real answer or the chat was ended again. After annoying me several times, Olga wrote to me that the finance department wanted to hurry ... I also sent an email to support, but got no answer. I told them that their terms and conditions stipulate that up to 5,000 € should be paid out within 5 working days. In the case of payouts of € 500.00, this cannot work. Why don't they transfer everything at once? I would like to play there again, but first I want to have all of my winnings ...

You need to look at it from the positive point of view. You won and there's no sign the casino wouldn't like to pay you. You already got part of the money. Yes, the casino is very slow, but it's probably because they can't do it faster for some reason (and they probably won't tell you the reason). Just be patient and I believe you will receive everything until the end of the next week.

Rip off side, you pay out but you can still use the money to play. That's exactly what they want. I advise everyone to set a loss limit immediately and wait. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing.

Hello. I got my entire € 5,000 paid out. Although only installments of 500 €, that took over a week, but it's there. So really I can't complain ...

Thanks for the update! I'm happy for you 🙂

Hello everyone, I earned a little something on Vulkan Vegas, how do I actually pay it out now?

Have you ever made a deposit in the casino?