URGENT: BetVibe stealing ₹48,300 winnings while my child is in ICU - Fraud by Support Agent

​"I am reporting a severe case of fraud and inhuman behavior by BetVibe. I won ₹48,300 on Evolution Gaming’s 'Crazy Time' (Pachinko 700x). The casino confiscated my winnings claiming a 'Terms & Conditions' violation regarding wheel coverage.

​Evidence of Fraud: In the live chat (screenshots attached), the support agent 'Russell' first claimed a 7% wheel coverage violation, then changed his statement to 75%. This proves they are fabricating technical excuses to avoid paying.

​Humanitarian Crisis: My 6-year-old motherless daughter is currently in the ICU. I desperately need these funds for her life-saving treatment. BetVibe is knowingly putting a child's life at risk. I have all medical reports and chat logs to prove this. Please help me get my rightful winnings."

Hello, I believe I spotted the same post on Linkedin. I'm sorry about your daughter, and I understand you are in a difficult situation.

To be honest, sometimes I mistakenly press the Num Lock button while typing on my laptop, which results in stating 1 day instead of 14 days. I'm trying to say that errors happen and as far as I could conclude, the main problem you are facing includes some numbers.

I won't pretend that I know what happened; I do not and I also do not comprehend the problem with the wheel coverage. Could you perhaps show those screenshots? I guess some communication related to that could be helpful.

I would also compare the casino rules with the agent statement. Could help too.

Thank you for your help. Here are the screenshots. The casino agent (Jasmine) is citing 'Clause 5 - Suspicious Transactions' to cut my winnings of 48,300 INR. My daughter is in ICU with a 2% survival chance. Please help me get at least 40000 INR immediately to save her life. The agent says their decision is final."

This is my FINAL ULTIMATUM. My daughter is in the ICU with a 2% survival chance. You are illegally holding my ₹48,300. I need ₹40,000 IMMEDIATELY for her surgery.

​If I do not receive the funds in the next 30 minutes, I will:

​File a Criminal Case for 'Culpable Homicide' (Murder) against BetVibe and its directors.

​Provide all chat transcripts to the Anjouan Gaming Board showing you refused to help a dying child.

​Keep my CasinoGuru and AskGamblers complaints active until your license is revoked.

​RELEASE ₹40,000 NOW AND I WILL DELETE EVERYTHING. Choice is yours: Save a life or lose your license."

The casino agent Jasmine has officially refused to help and closed the chat. I have 5 days to pay the hospital for my daughter’s treatment. I am uploading the hospital's latest report here. Please, CasinoGuru, intervene urgently. This is now a race against time."

​i need 40000

Can you kindly focus on what I sent you in my last reply? You see, we won't get very far like this.

You mentioned screenshots but provided none. I would start with providing those, because if you are about to submit a complaint request, my colleagues will definitely need to understand the matter in the first place. At this moment, it is a big question instead.

Do you please understand what I'm saying?

i win crazy time bet 120 rupaye to 700x

"Here are the screenshots of my chat with the agent and the contradictory statements regarding the wheel coverage. Please review this evidence."

Hold me money ia have no broken t conditions fair play you chat evolution to conforme

Well, that's it, I'm afraid. The "typo" means that the chat agent unintentionally typed 7 instead of 75%. If you covered more than 75% of the wheel per bet, you have broken some rule, at least according to the chat agent. Remember me suggesting that you compare this information with the casino rules?

I guess now is the time.

Radka, please understand. The win was on a 700x Pachinko multiplier in Crazy Time. Crazy Time is a live game show, and betting on a bonus segment like Pachinko is not 'suspicious' or a violation of fair play.

​Even if the agent claims a 'typo', the casino is using this as a technical excuse to deny medical funds for my dying daughter. I have 5 days to pay the hospital. If the casino believes I broke a rule, ask them to provide the Bet History showing exactly which rounds exceeded 75% coverage. They cannot just confiscate ₹48,300 without proof. Please ask them for the specific evidence."

Radka, the issue is not just a 'typo'. The win happened on Pachinko (700x) which is a bonus game. Covering the wheel is a strategy, not a violation, especially in Game Shows like Crazy Time. The casino is using 'Clause 5' as a technical trap to deny life-saving funds for my daughter. Please ask them to provide my specific Bet History as proof of violation. They cannot just seize ₹48,300 on an assumption. I have only 5 days left to save my child."

Radka, here is the proof from my Bet History. I won ₹84,120 on Crazy Time (Ref ID: 1477043493742104576). The casino has no proof of any 75% coverage violation. They are simply withholding my money while my daughter is in the ICU. Please show this to the casino and ask them why they are lying."

Dear Radka,

​I have thoroughly reviewed the BetVibe Terms and Conditions (Section 5 and 6) as you suggested. There is NO mention of a '75% wheel coverage' rule in their written policies. A casino cannot invent a rule via a 'typo' in a chat to avoid paying a legitimate win.

​I request the Casino Guru team to consider these 3 undeniable facts:

​Rule of Law: If a rule is not in the written T&C, it does not exist. The casino cannot penalize a player for a rule they never published.

​Approval via Payment: Under Section 4.2.3, the casino must verify gameplay before paying. BetVibe already approved and paid 5 withdrawals (₹52,500) from this same session. By doing so, they officially validated my gameplay. They cannot 'un-verify' the same session now just to save ₹48,300.

​AML Misuse: The casino is now citing AML Clause 5 (Suspicious Transactions) for a game win. Winning an RNG-based game (Crazy Time) is not 'Money Laundering'. Using AML as an excuse to confiscate winnings from a 6-year-old child's ICU fund is a severe ethical violation.

​I am fighting for my daughter’s life in the ICU. I beg Casino Guru to not let the casino hide behind 'typos' and non-existent rules. If they paid half, they must pay the rest."

I think I get your hints and see that you already complained, so it's best to leave the rest to the mediator.

Let me be direct with you, however: This casino has a lowSafety Index and many warnings about unfair rules regarding low-risk play or betting patterns.

So, despite what you may think, it would be highly responsible not to gamble with money needed to cover care for your daughter in risky casinos. You may be correct; maybe the casino wasn't fair, but it is how they behave in the first place: https://casino.guru/betvibe-casino-review 👈

Otherwise we would not warn players. I'm sorry.

I wish you both the best of luck.

"Hi Radka, thank you for the information. I understand that BetVibe has a low safety index, but my situation is a extreme medical emergency.

​I want to clarify 3 important points for my complaint:

​Partial Payment: BetVibe already verified this session and paid me 52,500 INR in 5 installments. If my betting was 'low-risk' or 'against policy,' why did they approve and pay half the money? This proves the win is valid.

​Wrong Rule Application: They are using Clause 5 (Roulette/Baccarat rules) to confiscate winnings from Evolution's Crazy Time. These are two different games, and they are misusing their own policy.

​Medical Emergency: My 6-year-old daughter is in the ICU for surgery. This money is for her life-saving treatment.

​I have all the screenshots of the chat, my bet history, and the previous successful withdrawals. Please help me open an official complaint against them so I can save my daughter. I am a single father and I have no other way."

Dear Radka,

​I am writing to you again because my daughter's life is on the line. Even your Head of Complaint Team, Simon Vincze, is aware of my situation and has offered to help because he understands the urgency.

​Please, I am a single father and my 6-year-old is in the ICU right now. BetVibe is holding 48,300 INR of my legitimate winnings using a wrong rule (Clause 5). They already paid 52,500 INR, so they know my win is fair.

​I am begging for your immediate support to open this complaint. Simon knows how critical this is, and I need Casino Guru to act fast so I can pay for my daughter’s surgery. Please don't let a technicality cost my daughter her life."

Just a tip: if you want to clarify anything for the complaint purpose, please do so in the complaint, not on the forum. Here we are "just talking."

I would also like to ask you to cut down the pressure you have been trying to put on others right from the start. I'm sorry about your daughter, but technically her health has nothing to do with the gambling. An honest piece of advice: if you communicate like this in the complaint, you will only prolong the whole situation.

Please keep it short, without escalated emotions and fact-based. 🙏

Only in this way will the complaint process be more effective. However, complaints take a lot of time, please be ready for waiting. The guide to understanding what lies ahead: https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Also, a positive outcome is not guaranteed; please do not rely on its resolution and try to find other ways to fund the surgery, since I understand the situation is desperate.

Dear Radka and the Casino Guru Team,

​I want to sincerely apologize if any of my previous messages were disrespectful or if I have made any mistakes in this process. The truth is, my 6-year-old daughter is currently in the ICU, and doctors have given her only a 10% chance of survival. She has already lost her mother, and as a single father, I am completely devastated and terrified.

​Under this extreme stress and fear of losing my child, I haven’t been able to think clearly. I am not here to cause trouble; I am simply a desperate father pleading for help to save his daughter's life.

​Please forgive my emotional outbursts. I understand your procedures, and I promise to follow your rules and stick strictly to the facts from now on. I am grateful for your patience and your help during this critical time.

​Thank you,

Sunil"

Thank you for your honesty; I also appreciate your understanding.

The best way to proceed forward is the complaint, one, though, in particular. My colleagues will explain the rest to you. Don't worry, it might take some time but we all aim to provide clear and precise explanations to everyone.

Please respond to your complaint right here 👈