BETVIBE Casino - Player’s winnings are being confiscated.

Dear Radka,

​I have thoroughly reviewed the BetVibe Terms and Conditions (Section 5 and 6) as you suggested. There is NO mention of a '75% wheel coverage' rule in their written policies. A casino cannot invent a rule via a 'typo' in a chat to avoid paying a legitimate win.

​I request the Casino Guru team to consider these 3 undeniable facts:

​Rule of Law: If a rule is not in the written T&C, it does not exist. The casino cannot penalize a player for a rule they never published.

​Approval via Payment: Under Section 4.2.3, the casino must verify gameplay before paying. BetVibe already approved and paid 5 withdrawals (₹52,500) from this same session. By doing so, they officially validated my gameplay. They cannot 'un-verify' the same session now just to save ₹48,300.

​AML Misuse: The casino is now citing AML Clause 5 (Suspicious Transactions) for a game win. Winning an RNG-based game (Crazy Time) is not 'Money Laundering'. Using AML as an excuse to confiscate winnings from a 6-year-old child's ICU fund is a severe ethical violation.

​I am fighting for my daughter’s life in the ICU. I beg Casino Guru to not let the casino hide behind 'typos' and non-existent rules. If they paid half, they must pay the rest."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETVIBE Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Was your player's account blocked as a result of the accusations made against you?
• Other than Crazy Time, have you played other games in the casino?
• Could you please specify how much you deposited?
• Which payment method have you used for deposits? Have you used the same payment method to request a payout?
• How long was your gambling session?
• Could you please describe in more detail the types of bets you placed?
• If there is any additional communication between you and the casino that would support your case, please share it with me at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas