TenoBet Casino issues. (page 3)

What does this complain do ? Are you going to contact TenoBet and try to send them my money back or what is the process ?

Complaint is a way to present your situation and after an initial assessment, my colleagues, if necessary, will try to contact the casino on your behalf in order to identify the problem and compare the casino's standpoints. After that finding a fair and working solution becomes the final target.

You may find the official guide here 👈

Ok great, yes i Will write an complaint. But should i do it now or wait the 14 days they claim it Will take to get the deposit back (not my winnings)

Feel free to submit the request now; just please make sure to explain the situation clearly and in detail with dates. After my colleagues assess the situation, you will be informed about the next steps based on the specific context of the issue.

You know, we do not serve as the refund processors; instead, we try to understand the situation well and find a fair and reasonable solution, especially if the players' winnings have been voided. Sometimes the casino is right and sometimes it is not. 🙂 Thereby my colleagues spent some time analyzing the problem, in most cases with assistance from both the player and casino.

Thank you, i have submitted the complaint

You are welcome. I hope my colleagues will find a way to lend you a hand. If you want to stay in touch here on the forum, we can follow the progress together.

Hi

I would like to respond to this.

I have also had very bad experiences with Tenobet15.io myself.

I think they change their name every time. Made a payout of €250 to test.

First, everything was sent properly, verified, and approved. Then payment. At first it was within 36 hours, then as soon as possible, and later 36 working hours.

It is now 5 days later and still nothing.

It's a really beautiful and good site, but it looks like they want to scam you.

Hmm, I’d say that if you’ve already withdrawn some money from there, then it’s probably not a scam site, right? They should be able to explain the delay instead of constantly saying something else—I get that it’s frustrating. 

If I were you, though, I’d wait and try to be patient. If you’re verified, the money has been coming through normally so far, and everything was fine, maybe it’s just a typical delay that a casino can have for various reasons. 

We give casinos 14 days to resolve a situation like this, and if that doesn’t happen, then you can come back here, let me know, and we’ll try to help you.

What do you think?🙂

Yes, that's perfectly fine. I'll just wait and see.

I believe your money will be on your account as soon as possible.

Fingers crossed. 🤞

I am waiting for tenobet29.io to accept my winnings of 4000 euros and feel I’ve been scammed can anyone help me

I’m suffering at the moment waited 7 days for 4000 euros am I going to get payed as they just leave it under review and I message them everyday tenobet29.io

Hello Tommy, I understand you are worried. If you could read the last page of this thread, you would see that this sadly happens. So, even though I get how frustrating it must be, for now, the casino has to conclude the review, and then we should see the other steps clearly.

For example, based on our long-term experiences, decent casinos usually resolve such matters within 14 days without an intervention, so we use this time frame to provide casinos with enough time for investigations and payouts. Is this perhaps your first withdrawal from this page?

TENOBET which appears to have a bunch of different names on the internet is DODGY; do not waste your money or time on their website as they will always find excuses to deny your payment or even confiscate your winnings. 

They kept my 900€ stating that my deposit payment hasn’t gone through. My questions to them are as follows:

1. Why did they let me place bets?

2. Why did they decide to keep the whole amount of money made by me?

3. Did someone else from the company just decided to pocket the money without even informing the top manager(s)? 

Hi, the casino should probably be the best one to answer these questions. I don't know why they decided to take this step, but you made a deposit and your money didn't actually reach the casino, right? But the casino essentially credited your account with the money, and you were able to play? Am I understanding this correctly? 

Correctly understood Jaro. Just so you know it was football betting.

Oh, that's an unpleasant situation. 

We don't handle sports betting, so unfortunately we won't be able to help you. 

But I could try to provide you with some links to places where they might be able to assist you. 

You can find them here: 

https://www.askgamblers.com/submit-complaint

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope your situation gets resolved. 

Thanks Jaro

i have won 20,000 with my own money I deposited! No bonus money! And tenobet have shut my account down and blacklisted me without paying me out! What can I do next about getting my money! Surely this isn’t on? And surely they can’t do this! I’m looking at getting a solicitor involved

Tenobet owe me £20,000 I deposited and won £20,000 wasn’t even with bonus money either! They have since blocked me blacklisted me and shut my account when I’ve tried withdrawing what can I do from here anyway I can recover my funds?