TenoBet Casino issues. (page 3)

What does this complain do ? Are you going to contact TenoBet and try to send them my money back or what is the process ?

Complaint is a way to present your situation and after an initial assessment, my colleagues, if necessary, will try to contact the casino on your behalf in order to identify the problem and compare the casino's standpoints. After that finding a fair and working solution becomes the final target.

You may find the official guide here 👈

Ok great, yes i Will write an complaint. But should i do it now or wait the 14 days they claim it Will take to get the deposit back (not my winnings)

Feel free to submit the request now; just please make sure to explain the situation clearly and in detail with dates. After my colleagues assess the situation, you will be informed about the next steps based on the specific context of the issue.

You know, we do not serve as the refund processors; instead, we try to understand the situation well and find a fair and reasonable solution, especially if the players' winnings have been voided. Sometimes the casino is right and sometimes it is not. 🙂 Thereby my colleagues spent some time analyzing the problem, in most cases with assistance from both the player and casino.

Thank you, i have submitted the complaint

You are welcome. I hope my colleagues will find a way to lend you a hand. If you want to stay in touch here on the forum, we can follow the progress together.

Hi

I would like to respond to this.

I have also had very bad experiences with Tenobet15.io myself.

I think they change their name every time. Made a payout of €250 to test.

First, everything was sent properly, verified, and approved. Then payment. At first it was within 36 hours, then as soon as possible, and later 36 working hours.

It is now 5 days later and still nothing.

It's a really beautiful and good site, but it looks like they want to scam you.

Hmm, I’d say that if you’ve already withdrawn some money from there, then it’s probably not a scam site, right? They should be able to explain the delay instead of constantly saying something else—I get that it’s frustrating. 

If I were you, though, I’d wait and try to be patient. If you’re verified, the money has been coming through normally so far, and everything was fine, maybe it’s just a typical delay that a casino can have for various reasons. 

We give casinos 14 days to resolve a situation like this, and if that doesn’t happen, then you can come back here, let me know, and we’ll try to help you.

What do you think?🙂

Yes, that's perfectly fine. I'll just wait and see.

I believe your money will be on your account as soon as possible.

Fingers crossed. 🤞