TenoBet Casino issues. (page 2)

Hello, I have some questions about the website tenobet3.io. I requested a withdrawal of €1800 six days ago, and they're telling me to be patient. My account has been verified for several weeks with all the required documents, but I have serious doubts that I'll ever see that money reflected in my account. Could you help me?

Hi, first of all, I would say that we give casinos 14 days to send the money to the player, so you're almost halfway there. If they tell you to wait, I would try to do so. It's very good that you're verified, and I know you think it shouldn't take long. 

In any case, if they don't send you the money within the specified time, we'll try to help you.

Did they tell you anything specific about why you haven't received the money yet, or just that you have to wait?

They keep telling me there's a delay in the finance department. They've been holding my money for seven days. I've already sent them a formal email stating that I have all the screenshots of the deposits and withdrawals, as well as an email confirming my account is fully verified. I said that if this isn't resolved this week, I'll initiate a chargeback with my bank, attaching the proof of my money being held for no reason. I know they won't pay and will close the account, but this way they might prefer to pay rather than lose so much on the chargeback. Besides, the deposits were made through Apple Pay, which they can't remove from the network. I'll keep you updated, but I'm sure they'll make up some excuse about me not meeting the bonus terms, even though I did.

So you played with the bonus, right? If I were you, I wouldn't go for the chargeback option right away. I would keep that as a last resort if nothing else works. I would try to wait first, and if nothing is resolved, then I would file the complaint I mentioned to you. 

If that doesn't work either, then I would go for a chargeback. A chargeback is something that can affect your overall gaming experience at casinos and possibly in other areas, so I would be careful.

I won €750 with regular money and €1050 with the bonus rollover. Even though it will affect my future, I don't care; I want my deposited money back at least as much as possible, and I won't play again if necessary. Besides, this way I avoid these problems. I don't even want to imagine how many people they scam this way. But I'll calmly and with proof give them this week out of respect. Otherwise, next Monday I'll talk to my bank and request a chargeback for an unlicensed casino and for accumulating my money for no reason when my account is verified.

So you're not interested in our help? I'm not going to force you into anything, I just wanted to help you. I know that chargebacks are possible, but the payment provider doesn't have to comply in every case. If you used a bank transfer, you'll have to see what the bank says. 

As for withdrawals, sometimes it takes longer than players would like, but that doesn't mean the casino is a scam. I've seen casinos that sent players their money after two weeks, but they sent it regularly. It took a long time, but the players always got their money. There can be various reasons for delays, but we'll see how it goes this week and whether you get your money.

If you can help me, I'd appreciate it. I haven't started the chargeback yet; I'm going to wait 14 calendar days as you said. But after reading the reviews of Tenbet, tenobet2.io, etc., I think the same thing will happen with tenobet3.io, which is why I wanted to start it right away. But I'll wait to see if they reply. I don't plan to play anything else on that website or cancel the withdrawal. I'm sure they'll tell me I violated the bonus terms when that's not the case. Do you need my phone number to help me? I made all the payments through Apple Pay.

Okay, I'll wait as you say, and when the time comes and you don't have the money, click on this link and you can set it up here. It will take some time for the whole process to go through, but let's hope it will be successful.

If the casino gives you any news about the withdrawal, feel free to let me know.

Of course, save all the proofs you have in case we need them.

Thank you so much. I'll wait to hear back and let you know. I'll click the link if necessary. Thanks again, Jaro.

You're welcome, I hope you'll be successful even without our help. 🙂

Hi Jaro, tomorrow marks 14 days since my first withdrawal request and I still haven't received a response. Currently, the four withdrawals (€300-€300-€150-€1400) total €2150 and they just keep telling me they're still reviewing it. My account is still active and fully verified; I have screenshots of everything. I need help to recover that money, otherwise I'll have to do a chargeback and I don't really know how that works.

So open a complaint at this link and we will try to help. We'll see what happens if you haven't received any payment yet. Be sure to wait with the chargeback until your complaint is settled. 

Okay, I've completed the process and I'll wait to hear from you. In the meantime, I won't be doing anything with my Tenobet account, but I'm worried they might shut down the site completely and I'll lose the opportunity to get a chargeback. What do you think about that?

I don't think that would happen; that would probably be the worst-case scenario. Even if the casino closed, it would still have to pay out its players. That would be the best-case scenario, though. But I don't think that would be the case. Let's wait and see what ha

Okay, now I have to wait for you to respond to my complaint? I'm not really sure how this works.

Yes, you have to wait until it passes the review stage and is assigned to someone.

You can find the entire process of how the complaint works at this link.

Hi Jaro, no one has responded to my complaint about CasinoGuro, and they closed my account without explanation or reason. What should I do now? Chargeback?

Tomas replied to you two days ago and the complaint is still active. I recommend completing this entire process first. It's more time-consuming, but I definitely wouldn't go down the chargeback route yet.

Hello,

I have experienced the same thing. I deposited 1,256 EUR and made a profit of about 1,000 EUR.

I followed all the KYC steps and eventually they verified my account.

I did not use any bonuses from them; I only played with my deposited funds.

Now that I want to withdraw the money, they closed my account and said that I violated their rules, but they do not specify which rules I supposedly broke (because obviously I have not broken any).

They say they will return my money, meaning my original deposit. However, like many others here, it seems that I may not even get that back.

What can be done?

The link i played at is: https://tenobet.io/

Hello,

I think players should be told why they can't withdraw their balance, and if the casino won't say, it's time to complain.

Based on the information in our system, its current safety index is not among the green numbers; therefore, I would recommend presenting the matter to my colleagues through our Complaint Resolution Center.

You don't have to worry; it is completely free. The form is right here 👈

Not much else to assume, unless the casino changes the approach and says something more.

So, are you going to complain?