Surfplay.com holds everything back

Hello, I've been playing at Dama NV Casinos for years and actually haven't had any problems. Until May 18th.

I signed up at Surfplay.com, deposited €45, and won €1,500. Since then, I've been stressed out.

After 2 weeks of verifying 9 submitted documents and countless canceled withdrawals, I was approved for a total of 500€.

Since then, nothing has worked. Due to technical issues, I can now withdraw a maximum of €100. (Other players on Trustpilot reported these problems as early as February, so it's more of a permanent rather than temporary issue.) And the waiting time is always at least 72 hours!

Now my last withdrawals have been canceled again, without any notice or information. My account is no longer verified, and I have to submit new documents.

So my verified account is no longer verified. 😂 After submitting 9 documents, they now want a new one. By the way, verifying each document also takes at least 72 hours!

I have been fighting this battle since May 18th.

Hello,

I checked your system. it appears this casino is about to be published as fresh and your experience is very much appreciated. I guess there are a few things the casino should improve, starting with a clear verification process...

How about we give it a little push? Submitting a simple complaint is all it takes. More details are here 👈

I'll be around if you care for answers or just want to discuss that a bit.