Stelario casino problem with card

Hello, I have a problem with Stelario casino. I deposited funds there with my virtual card, and now they want a screenshot of this card, which is not possible in any banking. When I sent them a picture of this card taken with another phone, they also refuse to accept it. What should I do??

Hello,

I believe that if you enter your banking app, mobile banking, or e-banking, among other options you'll find the tab "card" or something similar to it. I have a virtual card too and I just enter my card section, provide pin code + authorization code and I'm able to see the full card picture with all digits, name, valid to, and so on.

Are you sure you can't do that too?

yes revolut don't give me possible to do it. I also tray to do it with chrome and computer but there I see only * on my card. I send to them all documents what they show is my card but they still don't accept, and now they also stop reply to me

I also send them photo od this card where all other casino accept this but on a reply i get a message. We dont accept a monitor photos only a screenshots

As I remember you could see all your cards detail on revolut but I think it's impossible to screenshot the card from there

Hello,

sadly this is normal, pictures can be cropped or altered, so only raw screenshots are allowed.

Kindly check this video, I guess that those 3 dots in the right upper corner allows you to uncover card details and then make a screenshot the way your phone supports it. While using my phone I have to press both volume buttons + the reset button at once.

I also found this article about Revolt card details.

If you still struggle to proceed, I guess I can only recommend a complaint.

Radka only they to do a screenshot be a root the phone. But is also not sure can revolut be want to works with the root. And for sure I don't do a reclamation because I won't to get my winning money

For me it's not worth rooting your phone cause then it's the safety pass Xposed etc don't know maybe you should do a little research for that unless you already know

Well, I do not see any other option, to pass the verification, you must find a way how to provide the necessary documents, many players use Revolt, so I guess that there must be some way to do it as well.

Players who struggle with verification and can't be helped by the casino are welcome to submit the complaint here, through the Casino Guru resolution center.

Feel free to browse those complaints here.

If you can't find the solution and the casino is not willing to help, you should consider this step.

I make already complaint about this situation but I must waiting till Sunday. I also think is a lot of people what they pay with them virtual card and they don't have possible withdraw money like me. Today they again send me reply where they wrote this.

We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information about your Credit / Debit Card:

- A screenshot of your virtual card that you used to fund your account, showing the cardholder's name, card expiration date, and the first and last four digits. 

* We do not accept phone/computer monitor photos. Please send all necessary information in the correct form, namely as screenshots.

Unfortunately, your account cannot be verified without providing this document

And why they don't accept from screenshot from PC ? I don't get it with some casinos when it's deposit time they accept it instantly without even verification but when it's withdrawal time they do whatever they can to keep you there isn't that annoying?Maybe then you should proceed with root but do a research 1st you can go to XDA forums and check you will find tons of useful stuff there

White fox in go to do the root I do this with my old shity phone what they are worth maybe 20 euro now. So easy

Yea if you have another device go just don't rush some models are more complicated some are easy I bricked a phone once while trying to go back to official rom 😂

I updated Kristina about your issue just to make sure that we all understand the situation correctly.

I honestly do not understand why you can't make a screenshot, I tried several times and I can do that while I'm viewing my virtual card in the banking app.

I'd like to help you but have no clue how to do that. 🙁 The last option would be a verification call when you share the screen and show the card details during the call.

Hello,

this is because the photo can be cropped and resolved, furthermore, it does not prove that you have an access to it at any time. The screenshot is normally accepted instead.

Yea I know that's why I'm telling him to go XDA forums that's the place about root custom roms and useful tools you can also ask guys over there maybe they have an answer for you about screenshots

I guess that it should be pretty normal to make such a PrintScreen so it would be awesome if anybody could help this guy.

I don't now how but today I got a message from stelario. It's looks like they by accept my card. Completely weird because I don't send them anything m

That's good news man so now you resolved your problem right?

Hello

About Vulkan Vegas, I made my normal registration and my wife also wanted to play, she made her registration, we left our documents under verification, mine had been approved, I made the deposit and by pure coincidence, after I deposited, they blocked our accounts, they informed that the term was violated, a very harsh attendant, answered me with rudeness, we are starting to know these games now, I sincerely regretted having spent it with vulkan. I asked, why they didn't block the accounts before deposit if they were in verification for a couple of days, I received a rude answer. Disappointed with this site.