Spinboss.com - withdrawal issues? (page 2)

I’m having the same issue with spin boss. Got 3 withdrawals all been pending 10days now totalling £1740.

I’ve had withdrawals go through before with no issues, but these 3 x withdrawals are taking ages to process and "stuck" on review. I’ve emailed and spoke to the unhelpful chat with the same verbatim answers that’s it’s with the processing team and we thank you for your patience blah blah blah!

Soon as I get the cash I will pop smoke and close the account! Terrible site do not use!

Ten days with all three withdrawals still stuck on review is understandably concerning, especially when support is only repeating the same generic response.

You're still just within the 14-day period we normally allow casinos to process withdrawals, so for now I would definitely leave all three requests pending and avoid cancelling them.

The fact that you've successfully withdrawn before is useful context, but I also wouldn't want to give you false reassurance here. SpinBoss currently has a Very Low Safety Index of 2.8 on Casino Guru and its complaint ratio is rated Very bad. We have seen delayed-withdrawal cases from this casino before; some were eventually resolved, while other complaints remain unresolved.

I would keep screenshots of all three pending withdrawals and the replies you're receiving from support. If there is still no movement once the 14 days have passed, I would submit a complaint with us so our team can look into the delay in more detail.

In the meantime, I would also avoid depositing or playing with any remaining balance while you're waiting for the withdrawals to be processed.

Update on my issues is that after constant nagging at them, on day 11 they all 3x transactions went through. Only issue however, is that they took around £50 in fees across all 3 transactions. I have now asked to close the account and will not be using them again.

Great, I’m glad you received the money. That was probably the most important thing in the end.

Which payment method did you use when those fees were charged? I think that’s something that should be possible to trace or at least clarify.

Sometimes the fee may not actually come from the casino itself but from the payment provider or bank involved in the transaction. For example, in my country, if I make a casino deposit via bank transfer, I usually have to pay a €5 fee for each deposit.

So it would be useful to find out exactly where the fee came from in your case but lot of times it can be normal thing.

I am still waiting for my refund, I am still waiting for my verification to be processed and my account is still blocked from withdrawals. I’ve been waiting over 15 days now and I’m not getting any response from them I’ve sent over 8 emails I’ve sent as much proof as they’ve asked for and more, I’ve filled out the verification online and I’ve also emailed my documents for verification. I’m getting really frustrated now with the lack of communication from this website.. 🙁

Hi. Considering the casino’s Safety Index, I can’t say I’m particularly surprised that you’re having problems.

Anyway, let’s focus on your situation. From what you wrote, it seems that you still haven’t managed to complete the verification process, is that correct?

You also mentioned that you should receive a refund. Could you explain what exactly you mean by that and why you believe you should be refunded?

Are you actually talking about a withdrawal of money that is already in your casino account, or about a refund of money you previously deposited or lost? Those are two different situations, so it would be useful to clarify that first.

Sorry I meant I’m waiting for my withdrawal, so I’ve had 2 pending withdrawals for the last 17 days now. I’ve done the verification process they’ve asked for all my ID and documents which I did 2 weeks ago also. But my withdrawals have now been blocked so I have 2 pending and then I have money in my account which I am unable to withdraw because the withdrawals are blocked and this has been the case since like the second week of August.

Thank you for the explanation. I'm also sorry to say that this particular casino is considered untrustworthy, which may eventually pose a real obstacle for the complaint. But that remains to be seen, I reckon.

Do you have any idea why those withdrawals were blocked? If I understand correctly, you are no longer permitted to submit a new withdrawal request, which is not convincing at all. Honestly, I noticed Veronika asked you a couple of questions in the complaint, so I won't ask you any more questions on the forum right now, but we will appreciate updates, of course.

SpinBoss has not paid out my remaining balance since June 2026!

The live chat always tells me to send an email to support, etc.

I've been waiting for a response for three months now. We're all being scammed by this casino. Stay away!

Hi. The first thing I would recommend is submitting a complaint with us so our team can take a closer look at the situation. Three months is a very long time to be waiting for a payment.

Has the casino actually explained why you still haven’t received your money? You mentioned that they keep referring you to email, but what exactly are they expecting you to resolve there?

The casino also has a rather low Safety Index. I looked at some of the complaints as well, and although I still think submitting one is worth trying, I’d also be prepared for the possibility that the casino may simply not respond. If that happens and the complaint ends unresolved because of the casino’s lack of cooperation, there can at least be consequences for its Safety Index.

From what I’ve seen, you also don’t seem to be the only player currently waiting for money from this casino. So at this point, I’d probably be prepared for different possible outcomes.

I wouldn't continue playing with even a single euro of those $30k while you have pending withdrawals.

I've seen cases of people successfully withdrawing from Spinboss, even using crypto, but also quite a few complaints about delays, withdrawal limits, and generic support responses. With an amount like that, I'd start withdrawing the maximum allowed right away and wouldn't cancel any withdrawals to get back to playing.

I would also complete the full KYC process as soon as possible and save screenshots of balances, withdrawals, chats, and emails. If they start rejecting payments or asking for different things each time, you'll have everything documented for a complaint.

For sports betting, I try to avoid having too much of a balance in a single bookmaker. Lately, I've been using exchanges like Odd Justa (https://www.oddjusta.com/) and Oddrs (https://www.oddrs.com/), where I prefer to manage my betting volume without relying so heavily on a traditional casino/bookmaker.

With $30k, my priority right now would be to withdraw the money, not to continue playing.

I won €800 at SP77- - Spinboss.com, but the payout has been pending for several days. Will I still receive the money?

Hello, In my opinion, it depends on what is specifically happening. As far as I can see, the casino, at least from our side, is not decent. Yet it does not mean no one ever gets paid, so could you share more about the withdrawal, please? Any hint of a concrete problem you spot regarding the money?

I'd say we focus on concrete facts if that is possible.

I received a payment confirmation two days ago stating that the money had been transferred to my account, but nothing has arrived yet. I assume it will arrive eventually, right? Or are there any reasons to be concerned?

Hey, that's good, I'd say. I mean, two days still could mean the money is on the way. Please remind me, which payment option are we talking about? It's unfortunate it's Friday today; I would generally not consider a non-working banking day as the swiftest. But hey, it depends; for example, Crypto payments have their own specifics.

That was a Visa transfer.

Visa transfer, it is. Thank you. Well, I would say if the transaction was indeed carried out, it should not take much longer. Do you maybe have the money today? 🙂

I received confirmation from the casino on Wednesday, but haven't received any money in my bank account yet. How long can something like this take? Is this still within the normal range?

Oh, so no money yet.

Well, in my opinion, it depends on a few things, such as when exactly the payment was carried out. Imagine a casino that cooperates with third-party payment providers who provide the payments, while the casino is supposed to give them the order. The casino may have completed its part, but the transaction could still be pending with the provider or stuck in the process from sender to receiver. Some payment options are direct and swift, while some others may take longer. Can the casino provide a transaction identifier? That could surely tell us more, I'd say. Also, I expect that not to be a problem if the casino already sent the money; if not, we have more clues.

I’m having a problem with Spinboss Casino too; I’ve been waiting seven days for withdrawal confirmation and keep hearing nothing but excuses. The amount involved is €800. Is there any chance I’ll actually see my money?