Spinanga verification problem

Good evening, I have requested a withdrawal from casino spinanga for 20 days, but they do not accept the bank's transaction history, the problem is that the bank sends the transaction history in html format, but when I convert it to pdf and send it to them, they do not accepted because it must not have been edited before. I really don't know what else to do and they don't even answer my email to give me some direction!!!

Hi, I'm sorry to hear that you have a problem with document verification. I see it's about the bank statement. Have you tried asking the bank if it is possible to get a pdf version ? Isn't there an internet banking application in your bank where you could generate something like that yourself ?

If you don't have any other option and you have been waiting so long for a withdrawal and you don't know what to do because nobody in the casino can help you, then I would recommend you to file a complaint. 

If you decide to do so, you can find it here on this link. ⬅️

I hope it can be resolved and you will eventually get your money.

Two days ago the payment status was approved and fulfilled..now I'm just waiting for the money to show up! I changed the payment method to bank transfer instead of payment to the card I had

Please let us know about any updates, we'll wait here.

All good! My payment has arrived, thank you very much for your interest

Cool!!! We thank you for sharing such good news! I dare to say it wasn't as smooth as one would expect.

In any case, will you stay with this casino in the future? 🤔

Good evening, I'm waiting for 2 withdrawals of 450+450, all the time in the chat they tell me that it's in the final stage but they're making fun of me, what can we do so I can get my money!

When exactly did you make the withdrawal, though? Is your account fully verified there?

No verification needed according to the casino!! In the chat they tell me from 1-3 business days and these days have passed and still no news like the other guys above always the same standard messages that they have a workload of requests the same lies they tell everyone!! I want your help immediately I'm afraid for my money

I have also opened a complaint request but it has not yet been approved by your site.

It's good that you submitted your complaint here so we can try to help you out.

Could you tell us, though, the exact day you requested the withdrawal, because, as I can see, you haven't replied to that question at all yet? 🤷‍♀️