Good evening, I have requested a withdrawal from casino spinanga for 20 days, but they do not accept the bank's transaction history, the problem is that the bank sends the transaction history in html format, but when I convert it to pdf and send it to them, they do not accepted because it must not have been edited before. I really don't know what else to do and they don't even answer my email to give me some direction!!!
Hi, I'm sorry to hear that you have a problem with document verification. I see it's about the bank statement. Have you tried asking the bank if it is possible to get a pdf version ? Isn't there an internet banking application in your bank where you could generate something like that yourself ?
If you don't have any other option and you have been waiting so long for a withdrawal and you don't know what to do because nobody in the casino can help you, then I would recommend you to file a complaint.
If you decide to do so, you can find it here on this link. ⬅️
I hope it can be resolved and you will eventually get your money.
Two days ago the payment status was approved and fulfilled..now I'm just waiting for the money to show up! I changed the payment method to bank transfer instead of payment to the card I had
Please let us know about any updates, we'll wait here.
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