The player from Greece experienced delays with two pending withdrawals of 450€ each, being told repeatedly that the requests were in the final stage without any progress. The issue was resolved as the player confirmed receipt of all his funds after the Complaints Team intervened. The complaint was marked as 'resolved' in the system.
Spinanga Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €900
Spinanga Casino
Safety Index:HighCase summary
Discussion
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11 months ago
Translation
Good evening, I'm waiting for 2 withdrawals of 450+450, all the time in the chat they tell me that it's in the final stage but they're making fun of me, what can we do so I can get my money!
Automatic translation:
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11 months ago
Dear sotiriskarasas21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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11 months ago
TranslationI have not made any withdrawals so far at this particular casino, and in their chat they keep saying the same thing over and over again, patience and patience, but for me these are all lies so that you can cancel the withdrawal and lose your money!! I have been requesting this for several days now, so I want your help now!!
Automatic translation:
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11 months ago
Thank you for your reply, sotiriskarasas21. Can you please clarify the date you requested your withdrawal(s)?
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11 months ago
Dear sotiriskarasas21,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
