Hello,
I wanted to raise a serious concern and ask for guidance.
Shuffle Casino has allowed me to create over 30 accounts, many of them using my real personal information and the same payment/withdrawal methods. Most recently, around the time my claim was denied, I created another account using the same information as always for KYC.
That account remained open for over a week. I deliberately stopped myself from playing during that time, but today I was again able to deposit and lost over $2,000 CAD.
At this point, my main concerns are:
How can I actually be prevented from creating new accounts and depositing further?
What options exist for a refund for this most recent deposit (and others) where my real personal information was used and the account should have been identified or blocked?
I acknowledge that I made mistakes and take responsibility for my actions. However, the core facts remain the same: despite using the same information repeatedly and requesting safeguards, the system continues to allow new accounts and deposits, resulting in ongoing losses.
I am asking for genuine help to stop this from continuing and to address the financial harm already caused.
Thank you for taking the time to review this.
Sincerely,
Satvir
