[RESOLVED] $13,800 USD lost - Fraud case at BetInAsia after unauthorized email change

Hello everyone,

I am sharing my case here hoping to get visibility and advice, since BetInAsia is an offshore broker and I could not file a complaint through the standard Casino.guru tool.

My account was originally registered under [email protected]

.

Without my authorization, my email was changed to another address that I do not own.

I had 2FA enabled at all times, which should make such a change impossible.

After the email change, more than $13,800 disappeared through unauthorized transfers and withdrawals from my Black Account and Sharp Exchange.

When I contacted support, I received contradictory and concerning answers:

First they told me no account existed under my email.

Then, after I shared video proof of my Black Account access and transaction history, they said I requested the email change myself.

Later, they claimed I provided 2FA and proof of identity, which is absolutely false.

Fortunately, before being forcibly logged out while downloading my transaction history, I managed to:

Record a full video of my account showing all transactions.

Download the official CSV file of my Account history.

This case is extremely serious. I was even part of their affiliate network, promoting BetInAsia to my community, which makes this breach of trust even worse.

I also want to warn others and hear if anyone else has experienced something similar with BetInAsia.

Any advice or help from the Casino.guru team and community would be highly appreciated.

Thank you.

Sebastian Velandia

Hello.

I am really sorry that you have to experience this. To me it really sounds like a hacker's attack, though, and you should definitely contact your police department regarding this issue.

It is very important nowadays not to share any information with anyone and be really careful with your credentials you use on such websites. Even the login should never be the same as your email address.

As I checked the website, I found out that it is a sports betting website, right? Does it have any license or not at all?

As we do not deal with sports betting sites, you won't be able to file a complaint here, unfortunately.

Please let us know about your next steps with all this.

Thank you for your response. I need to clarify some important points:

This is NOT external hacking - this is systematic fraud by the operator itself:

- BetInAsia has internal access to change emails in their own system

- Pattern shows internal fraud, not external attack

Regarding licensing:

- Yes, BetInAsia operates under Curaçao license through LONE ROCK HOLDINGS N.V. (Reg #148107)

- This is verified in their own terms and conditions

I understand your sports betting limitation and appreciate the clarification.

Next steps I'm taking:

- Filed complaints with Curaçao Gaming Authority

- Contacted SBGOK Foundation

- Working with Mollybet (platform provider) directly

- Pursuing criminal complaint channels

Thank you for your time. This case will help establish important precedents for operator accountability.

I really wish you good luck with this, and please come back to inform us what you achieve. 🙏

UPDATE - Case Resolved

I wanted to update that BetInAsia has resolved my case. They have returned the full amount in question and the matter is now closed.

While I still have concerns about the security incident that occurred, I can confirm that they handled the financial resolution professionally and the funds were returned within a reasonable timeframe.

Thank you to everyone who offered advice and support.

Case can be marked as resolved.

I am glad that it had a happy ending, as we can say, and that you came back to inform us.

Did you find out what actually happened there, though?