Hi, and thank you for your response.
I respect your decision, but I believe there has been a misunderstanding regarding my case, and I would like to clarify a few important points:
I did not knowingly or intentionally break any maximum bet rule.
The Terms clearly state the €5 max bet rule in connection with Bonus Buy and Gamble Features on slots.
There is no mention anywhere that the €5 limit applies to Live Casino games.
Live Casino is listed as eligible for wagering under Clause 15.6.
If Live Casino contributes to wagering, players reasonably assume it is allowed.
If Live Casino was not allowed, or if the €5 rule applied, this should have been stated clearly.
The system accepted every Live Casino bet without any warning, restriction, or block.
A casino cannot let a player wager freely, complete the wagering requirement fully, approve the withdrawal, and then only after a big win say that the rules applied differently than written.
The rule is ambiguous, and multiple independent AI text analyses have confirmed that the wording does notclearly apply to Live Casino.
Under consumer protection principles, unclear rules must be interpreted in favor of the player.
I played in complete good faith, following what was written, not what the casino "intended" but never clearly stated.
Therefore, I kindly ask you to reconsider whether my situation fits the category of "violation of terms," since the term in question is vague, incomplete, and not applied consistently by the casino.
Thank you for your time.
Best regards,
Roni
