[RABONA] Failure to pay out and account suspension

Hello everyone,

Unfortunately, I have to contact you here, hoping that you can help me.

I've had an account with Rabona for three years, which I hadn't used for a long time. About two months ago, I deposited €50-100 and played my way up to €2,165 (no bonuses, etc.).

On November 2nd, I submitted my first withdrawal request for €500, and on November 3rd and 4th, I submitted another €500 each day (daily limit).

These were all cancelled by Rabona on November 8th without explanation. Upon my inquiry, I was told this was due to a system update and that I should simply resubmit them. Therefore, between November 8th and 10th, I requested a daily withdrawal of €500. Since November 14th, I have suddenly only been able to place small bets and have not placed any bets since.

AND THEN: Since November 16th, I suddenly couldn't log into my account anymore, receiving a message that it was currently being reviewed. Now I can neither log in nor have I received my money.

Live Chat (I have several saved chats) has been telling me for days that I will receive my money 100%, that I just need to be patient, and that my account is currently being reviewed. Now today I received another message, and in a new chat, I was informed that my account has been permanently blocked for administrative reasons without further explanation, and that the finance department will contact me.

I keep getting put off via email and don't receive a reply for days... I haven't been asked for verification yet, even though I've already requested it myself.

Furthermore, I have not violated any terms and conditions... and I simply cannot get in touch with the finance department to find out the reason for the missing payment and the account suspension.

Do you have any suggestions? Thank you in advance. If screenshots or chat logs are needed, I've saved everything.

Thanks and best regards

Josh

I'm really sorry that you have to go through this kind of situation. It is frustrating, especially if you don't get any clear explanation about the reason, right?

So, the best way to deal with it now would surely be to submit a complaint here so our team can try to find out more. We will get in touch with the casino and investigate thoroughly.

Think about it and let us know how you decide, please.

Hi Romi,

Thank you so much for the quick response! I will file a complaint.

VG

No worries. I hope we'll be able to help.

Hello everyone,

I have to report a massive scam involving the operator Rabona, with whom I placed a sports bet at the end of 2025. I bet almost €6,000, and two months ago I should have received almost €14,000 (I won the bet). Rabona isn't paying out the money because of an alleged self-harming comment in the chat (a typical scam). They've kept EVERYTHING, including my stake! Normally, you at least get your stake back, but Rabona simply stole and kept my stake. I then filed a complaint here on Casino Guru, and it was accepted. The result? They couldn't achieve anything; they didn't even manage to get my stake back! The worst part is that Rabona is advertised here on Casino Guru with a high security index of over 8. HOW CAN CASINO GURU COVER UP FOR SCAMMERS???

I was clearly scammed by Rabona, and Casino Guru can't do anything about it. Instead of warning people about these scammers, they're even promoting Rabona! They're all in cahoots. Casino Guru is just as much of a scam as Rabona in my eyes because they cover up for and promote fraudsters!

If anyone can still help me or knows what else I can do, please contact me. I can prove everything.

Hello,

I understand that you're frustrated with the outcome, especially considering the amount involved.

However, I think it's important to clarify what happened with your complaint. We did not conclude that the casino acted correctly. After reviewing the available information, we requested that the casino refund your original stake and account balance, as we were unable to verify the casino's justification for withholding those funds. Unfortunately, the casino did not comply with that request.

As for the disputed sports bet winnings, our complaint resolution service does not determine whether a sports bet was settled correctly. Since this was primarily a sports betting dispute, we advised you to pursue the matter through a specialized sports betting dispute resolution service, as they are better equipped to assess that aspect of the case.

Regarding the Safety Index, it reflects a broad range of factors and a casino's long-term track record. It is not based on a single complaint or a single dispute, regardless of the amount involved.

I understand that this outcome is disappointing, but it would not be accurate to say that Casino Guru covered up or supported the casino. We reviewed your case, challenged the casino's position where appropriate, and requested a refund of your bets. Unfortunately, we cannot force a casino to comply with our recommendations.

"We are sorry we couldn't help.

We recommend you pursue the issue with a service that pursues sports-betting issues, since the potential winnings are sports-betting-related. We are unable to provide legal advice or connect you to a lawyer. We'll share the list of potential services that might assist you via email after the complaint is closed."

The complaint is here accessible for anyone to read the conclusion. 👈👈

You just can't help yourselves, can you??

I contacted the well-known Curaçao gaming lawyer, Mr. Roelof Bijkerk, and he informed me of the following, after pointing out that Rabona belongs to Rabidi NV:

"Rabidi NV has been bankrupt for more than a year.

The site Rabona operates anonymously as far as I know.

I am afraid it is a scamming site and I cannot assist you."

So please don't tell me that Rabona isn't a scam. It's an absolute outrage that you're still covering for Rabona!!

The thing is that what we do is based on the Fair Gambling Codex. What you expect us to do is not related to that. I understand we cannot agree on many things since both perspectives differ, but we can still speak with respect.

Respect, YOU'RE TALKING ABOUT RESPECT??

I've clearly proven to you that Rabona defrauded me of almost €14,000. I've also provided you with legal evidence proving that fraud occurred. And you're still so disrespectful to all the other players and even trying to justify it? Instead of warning other players about Rabona, no, instead you're trying to downplay my case!? THAT IS ABSOLUTELY DISRESPECTFUL TO ME AND THE OTHER PLAYERS!!!

I know that you did the best you could from where you were at. We did the same but the result could not meet your expectation. Can’t we at least agree to disagree?

Just as stated in the case itself, the complaint is closed because we can not go deeper into sportsbetting. If this is the source of such disagreement, please focus your efforts on following the suggestion given on finding different authority to investigate sports betting issues.

I see no other point to discuss, to be honest with you.

Haven't you understood what this is about yet? I was clearly cheated out of almost €14,000 by Rabona, WITH PROOF, so why aren't you making this public? Why aren't you protecting other players? Why are you still defending Rabona?

My point is that you should warn other players about Rabona, regardless of what your supposed safety index says. RABONA IS A SCAM AND YOU MUST WARN OTHER PLAYERS ABOUT IT, OTHERWISE YOU ARE JUST AS MUCH A SCAMMER AS RABONA!!!

I won't respond to you anymore since we sadly reached the point where nothing concrete can be discussed and only negative emotions drive this in circles.

Any other support of the same nature will be deleted and eventually your account will be restricted.

Please follow all advice given and share your concerns with websites focused on sportsbetting frauds.

If we (I'm not sure who in particular you mean, but I guess that's generally about the company Casino Guru) wanted to silence your opinion, your publicly visible forum posts would have been deleted. Instead of this, I have been trying to explain to you that calling others cheaters and being blind to the limits of our resolution process has no use for anyone else aside from you. So, to help others, please stop with abuses, for I have a logical, detailed description of the events that made you so concerned about Rabona Casino.

Because it's actually your approach making me hide your last post, for example.

Or, from another perspective, your posts when created with a focus on the description of facts would serve as a warning, since we have no other way to warn players after the complaint was rejected due to the sports betting matter. Sadly, we have just this conversation. Let me remind you of my last warning.