Platin casino does not want to pay out money (page 2)

Thank you very much. I have no nerves for this casino. They are always looking for something else. And they always find some reason not to pay the money

I ask you kindly to respond to your complaint (just click here) and reconsider losing your funds.

Hopefully, it's not too late. 🤞

Hi, I've attached my screenshot here because I had a problem in the previous thread and I still have to solve it. Here you have the screenshot and I had no problem opening it on the page. 

Hello, I tried to withdraw €62,000 even though I was already verified. My payments kept getting canceled, and then it suddenly stated that a document wasn't accepted. After eight days of trying, I lost it in frustration. What are the chances of getting the money back?

May I ask at which casino this happened, please, and what would the reason for the refund be? 🤔

That was at Platin Casino

Well, that's a pretty sad event. Unfortunately, by losing the money, you won't be able to get it back. When you go through the verification process you have to pass it successfully to withdraw the money and if you don't and you lose during the process, it's up to you. 

So you don't get the refund.

It also said that I was verified

It is good that you got verified at the end, but unfortunately, as long as you played down the money, there is nothing we can do about it, you know.

Hopefully next time you will be able to keep your winnings and withdraw them without any issues.

Do you still play at this casino?

By the way, I just moved all the posts here to the thread related to Platin Casino, in case you wonder. 😉

Platin Casino doesn't want to pay money

And the same situation in another thread: Hello,

First, I'd like to inform you that I have deleted a few of your spam messages. I'll leave this one because it appears you have something to say about this specific casino. However, can you add more details, please?

No, I was already verified and when I won it was suddenly said that I am not

Hey. Welcome back.

I was a bit confused about who you replied to, but now I understand that you just wanted to add something to our conversation. Right?

Tell us what your news is, then. Do you still play at this casino?

No, I'm not playing anymore because my account is blocked. I'm trying to file a complaint.

I want to keep playing

Hello,

I would just like to mention that it looks like you intended to send the complaint to Malta, not to Casino Guru. I just hate to see you disappointed, because such a request may be dismissed.

I suggest you distinguish to whom you address your messages. That might be beneficial.

Hey there!

Has something been preventing you?