Platin casino does not want to pay out money

Good afternoon. I would like to warn you all about this casino. Namely, even though I am registered and my account has been confirmed at that online casino. They don't want to pay me. Everything was fine until I won the money. When I wanted to pay, they approved my payment. And so from day to day for a month

they lied to me that they paid. Then I complained to the mail. They asked me for bank statements to prove that I did not receive the money. When I sent them the original statements from the bank, they said that it is not valid because there is no bank logo on the statements. Now they returned the money to my account at the online casino, but they also blocked me so that I could not play or dispose of my money. Everything was fine while I was paying the money. But when I got the money, nothing was wrong. So I want to warn you to avoid that casino. I have never seen bigger thieves and mobsters. Thank you for understanding

I'd say they basically confirmed that you didn't receive the money to your bank at the moment when they returned it to your casino account. Otherwise, they wouldn't return it to you.

Please, submit a complaint against the casino. I'm afraid there's not much we can do here on the forum since they blocked you. I can see that Platin casino usually reacts to complaints submitted through our website so there's a good chance that we can help you.

Thank you. I made a complaint

Hello,

to me, it seems that your account is not fully verified yet, so this probably causes the delay.

I noticed that there is an issue with your banking statement and the missing logo. Well, not sure whether there is an alternative. I have never seen a banking statement without the bank logo placed on the document, I must say.

Let's see what we can learn through the complaint.

The account was verified. I already made a payment a few months ago. This problem occurred with the second payment. When they lied to me that they paid, they paid. Then they asked me to prove with a bank statement that I did not receive the money. When I sent them my bank statements, they automatically refunded the money to my online casino account. And now they tell me that the bank statement is not valid because it does not have the bank's logo. These are statements from online banking. It doesn't occur to me to call the bank to make a logo just for me because of the casino. They'll say I'm not normal

Look here. What is the problem here? ? I don't see a problem

Well,

I think that you can ask your bank for a printed version. Can you?

Or find a way how to extract the document in the .pdf form out of our banking app. If I do in my banking app, the document shows a headliner with my bank address and the logo.

Sadly, it's a common thing that casinos do not accept print screens made out of internet banking for such a purpose. Alternatively, the casino can call you, you can share the screen, and log in to your banking app. But I would consider this as the last option.

The way I see it now, the problem is that this document does not show its creator - the bank in this situation.

The printed version converted to .pdf format should help.

Let me know how it works, please.

So I sent them a pdf for the whole month. I think I sent them the whole month of June. I downloaded that one from my online banking

I can't ask the bank. Because I have online banking. If I didn't have online banking, they would send it themselves. Since I have it, I can't send it

Even if you use some sort of online virtual bank, you must be able to get in touch with support or your personal bank advisor.

Look for some contact form or support line.

I hope you would not need it. Maybe, this downloaded version will suffice.

Let us know, please.

It is downloaded in pdf format

Now I see that they confirmed the bank statement. But my account is still locked

I'll take it as good news. 🙂

Well, it may take a few days to finalize the verification. Just make sure that no other document is missing. Ask the support agent if necessary.

Let me know what you find out.

I have now verified it. Now they are asking for paysafe verification again. You need to have nerves for these

I can understand, but keep in mind that the casino simply must prove that it's been you who played, made the deposit, won and that all payment options are associated with you directly.

I hope it will finish soon. 🤞

I am interested in how they were not interested when I paid the money. Then everything was fine

That's how it works in 99% of casinos. It would be extremely time consuming for them to verify everyone who makes a deposit. On the other hand, I understand there's no difference from the player's point of you. If they want to verify you, they should do it before you start playing there and spending money. That's actually how it works in online casinos with Czech license.

My account has been verified. But when I made a profit. They are asking for additional verifications. After winning, they asked for my bank statements. When I did that, now they are asking for some verifications again. I don't have the nerve for them anymore

Let me just say that I am giving up on this casino. I will gamble away the money they don't want to pay me. And I won't pay with them anymore. They are just looking for a reason not to pay the money. My advice is don't play that casino. I will also close my account with them. It's easy to say thieves

What's the point of gambling away the winnings? What happens if you get lucky and win even more? Are you going to play even more to make sure you'll lose it all? What's the point of playing if you want to lose? I don't get it...

You submitted a complaint, we're trying to help you, but we can't help if you don't reply to the complaint and gamble away all the money. Even if we wanted to punish the casino for not paying out the money, we can't, because the casino will simply say that they were ready to pay, but you lost it before they managed to send the withdrawal.