Payout to bank account not allowed

Hello, I won almost 2000 euros at rollingslots, I wanted to pay out 500. Now I get a message that I should choose an alternative payment because it would not work for global political reasons. 🙄 deposit is possible by credit card paysafe etc. withdrawal only account astropay bitcoins. What do I do now 🤷‍♀️Suggestion was astropay but according to Google I can't have the credit paid out to my account.

Hi, I'm looking at the user reviews on Rolling Slots casino and I'm really concerned about it since many people (most of them are from Germany and Greece) complain about similar issues. On the other hand, I can see that the casino actively reacts to all the reviews and player complaints so if you believe that didn't offer you a payment method that would actually allow you to receive the winnings, please, create a complaint on our website and we'll try to help you.

Thank you for your prompt reply. I wanted to submit a complaint but my email address as given in the casino is not accepted.

I will probably not get the winnings paid out. I find it outrageous that I was told I could have the winnings paid out to my account with which I paid. It's sad 😪 I can't get to the official site to file a complaint either. I don't have a nerve anymore the jeton would be an option but my bank doesn't accept it either 🤷‍♀️😢

Don't give up right away. You can write reviews here in the user first. The casino seems to react to this. That way contact would be established.

It is quite unusual for astropay to be offered as a payment method at all. Is mostly only offered as a deposit.

I'm not familiar with it 😣 I can speak English, but I had to use Google to help me with some phrases. I've now rummaged around on Google myself, and found a note that some banks first * have to * activate transfers from abroad. I don't know if it works now, but if it does, it's only because of the communication, I hope. It said that you can't pay out to my bank, nothing more.

Hello,

I believe there was some sort of missunderstanding. You can submitt the complaint now directly on our website, just cklick here.

What makes you think that you will not get your winnings? What payment option did you used for deposit, is it possible to use other payment method available to you?

I'd ask the casino to make sure.

Hallo guten Morgen, nein es wurde wieder eine Auszahlung verweigert.

Email kam gerade .

We would like to inform you that your withdrawal request of the amount of 500 EUR has been cancelled.

We kindly notify you that due to current geopolitical situation, our payment system was unable to process payout to your bank.

Please be informed that to withdraw your funds, you need to select an alternative payment method: Jeton wallet and make a minimum deposit in amount of 20 EUR.

We would like to remind you that the withdrawal will be available once you have made verification deposit from chosen alternative payment method. 

Ich versuche eine Beschwerde in dem angegebenen forum zu senden, ich kann mich aber komischerweise den casino log in daten nichts senden

I now had to set up an account with jeton and deposit money or in jetons at rollingslots so that I can be paid out via jetons. Again verified at jeton then at rollingslots and a payment of 500 euros was approved and paid out. I HOPE it will work with the chips now .🙄

Much luck. According to the terms and conditions, €500 is the highest amount that you can pay out to an account in 24 hours. .

Your post made it easier for me to decide whether to stop playing in online casinos next year. Thanks. The profits are too small for the stress and hassle that one has with online casinos these days. Since I'll be in Las Vegas for a few days every May after a break of almost 3 years from 2023, I'd rather spend my money there than lose it in online casinos.

Hello,

sadly this situation is more frequent nowadays. Huge anti-gambling restrictions are certainly not helping it in the long term. So I would do as the casino recommended. 🤔

Hello Frankey,

I have to say that I also think that the way withdrawals and sometimes even the deposits work now, it's not worth the nerves. Not talking about the KYC 🙂