payout online casino

Hello, who can I contact directly if there is a problem with a withdrawal in an online casino?

Hi, could you tell me which casino you have a problem with withdrawing from? Is there a specific problem that the casino has told you about, or are you communicating with them? 

Could you tell us more about it, maybe we can help you. 🙂

It's about the kingmaker casino. In the past I've always gotten my money quickly.

Now it's suddenly taken over 15 days and nothing is happening. I've written to support several times, but I always seem to get the same answer.

- We are processing

- We strive

- Your payout is in the final phase

- Your payment is not yet being processed but we will take care of it

- You don't have to worry about your money

And so on. I have written to support several times, but nothing happens.

And it's not about 50 euros. It's about a larger sum.

I'm really at the end of my rope with the alphabet and have the feeling that I'll never see the money again.

Can anyone help me?

So, that means your account is fully verified there. Right?

Then it really shouldn't be this long for a withdrawal, in my opinion.

Our complaint team could try to investigate the matter and hopefully help you get your winnings.

Please follow this link where you can file a complaint, describe the whole situation well, and our team will do everything possible to solve it.

Hello Romi,

Thank you very much for your help. My account is fully verified. I have always received payments quite quickly.

Now that I've won more money and want to withdraw it, it somehow doesn't work.

I'll find the link and share a complaint, hoping you can help me. Thank you very much

Hello. Sorry for this late reply.

I can see that you have successfully submitted your complaint now, and our team is working on it.

You have done right, and our complaint team will do everything possible to investigate the matter.

Will you contact the casino now? Is there anything else I need to do right now? Contact casino support or something similar?

Mfg Adrian Kulozik

I have just received a payment of 1500 euros. I have now ordered the next payment. I hope it won't take another 3 weeks.

You don't need to do anything; just wait for any next step in your complaint.

That is great! Finally.

So, do I understand that you have only now requested another withdrawal?

I don't know why I thought you requested already the whole amount from your complaint.🤔

Unfortunately, I can only withdraw a maximum of 500 euros each day.

In total, you can have a maximum of 3 orders at the same time. That is a total of 1500 euros. As soon as a withdrawal is completed, you can place further orders.

Yesterday I got all 3 withdrawals that I made 3 weeks ago paid out

So yesterday I was able to place another order for 500 euros. Today I will place another order for 500 euros.

Then we hope that this time it won’t take so long until it is finally paid out

I'M STARTING TO HAVE HOPE THAT I CAN GET MY MONEY THAT THEY'RE KEEPING ME LATE

Alright, now I understand. Thank you for the explanation.

Which payment method do you prefer, by the way?

Please surely keep us informed how it goes, and I will keep my fingers crossed that it will go smoothly from now on. 🤞

I prefer bank transfer as a payment method.

Thanks, I will keep you updated.

Great. Thank you. We'll be here if you need something.

I currently have 3 withdrawals pending worth 500 euros. From January 27th/28th and January 29th, 2025. We'll wait and see how long it will take.

Be sure to keep us informed. We give casinos 14 days to sort out everything necessary around the withdrawal so I'm also curious how long it will take. If it exceeds that time, be sure to let us know and we will try to help.🙂

Good morning,

I'm now waiting 14 days for my payment. I should let you know if it takes that long.

I wrote to the casino on Friday. I'll send you the letter I received. But I had the same problem with the last withdrawal and it took forever after that.

I’ll link you to the letter:

Lily (Kingmaker)

Feb. 7, 2025, 1:25 PM OET

Hello Adrian,

Thank you for contacting our Kingmaker customer service.

We have reviewed your withdrawals and would like to inform you that our finance department is working on processing your withdrawals.

Your withdrawals are currently in the final stages and should not take long now.

Please excuse the wait and rest assured that our finance department is doing its best to process the withdrawals in a timely manner.

We thank you again for your patience and understanding

I see a pretty general answer. I also looked at your complaint and it's a pity you didn't write to Kristina sooner. By this time the casino may have been contacted, so be sure to keep an eye out for that next time. A complaint is more important to answer than a forum. 

But since it hasn't gone anywhere now, unfortunately we will have to wait and hope that you get the money as soon as possible. 

If not, as I said, the casino will be contacted from our side.

I guess it won't be necessary.

Oh then I wrote it wrong. I'll send it again to the complaints directory so Kristina can work with it