Mr Bet doesn't pay me (page 3)

Hello, what "letter" are you referring to, please? What specifically did you enter incorrectly that the casino is pointing out?

If you won just yesterday, I wouldn't be so negative about it. First, it will probably be necessary to resolve the issue that the casino considers important.

So, did you request a withdrawal again?

They argued that perhaps I had misspelled a letter, which was not the case. My information is validated, and I don't see any problem with making the withdrawal. Today I realized they removed the option to withdraw by bank transfer. I've attached an image. Anyway, I've tried to withdraw about 10 times, and the withdrawal always fails. I'd appreciate your help, considering I haven't had any major issues with all my previous withdrawals.

Okay, but misspelled a letter in what, please? In some personal data or where?

Did you ask them if you could use another payment method? Do they have a withdrawal limit that you might have exceeded? 

If you need our help, click on this link and file a complaint here.

Hello

Mr.bet

I submitted all the required documents on October 31, 2025. I requested a payout of €4,000 and cancelled the payout after a week without any result. Due to the delay, I lost some of my money.

I won another €5,000 yesterday and requested another withdrawal. I hope it doesn't take another week this time.

I have been playing on your platform for 5 years and have always done everything correctly. All my documents – ID card, bank card, bank statement, and proof of address – are current and genuine. These documents are accepted at every other official institution.

If your company is reputable, I expect you to process my payment now.

Hello, does that mean you are still undergoing verification or have your documents already been accepted and you are verified? You cannot withdraw money without this process being successful. 

Also, if you are waiting for money and you cancel the withdrawal and request it again, the entire processing time will be counted again. So please don't do that again.

Let me know what stage you are at.

Hello,

The website already accepted my ID, bank card, bank statement, and electricity bill before. But after I requested the 5000 EUR withdrawal, it started rejecting some of the same documents.

What can I do if the website doesn’t accept them now?

Thank you for your help.

Have they explained the reason they reject them, though?

You should try to find that out first of all, I believe.

They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.

I just want to say that they accepted my papers and told me to wait 48 hours. I hope they don't don't tell me anything else this time.

So, does this mean that they didn't explain anything further to you, right?

Keep us informed, please.

Hello,

Every time the casino tells me the same sentence: "please wait 48 hours." This has been repeating for many days.

Could someone from your team please help me with this issue?

Thank you🙏

We are already trying to help you, there was no need to file another complaint about the same casino. It will probably be rejected and only one will remain open.

However, you need to be a little patient because your complaint is not the only one that is open. 

I’m sorry, I didn’t know. But they always reject the documents even though everything is correct. Today they told me to send a bank statement, and I already sent it, but they — or the website — don’t accept it!

So, do I fulfill all the casino's requirements shown in the screenshot? Have you tried asking what specifically might not be acceptable if it is not possible to provide them? 

I just want to say I've closed my account. I don't want to play anymore. I hope in the future they shut down this scam casino.

I'm sorry to hear that. I thought you would stick with it, because with the help of our team, we would contact the casino. If you've decided to give up, then we won't pursue it any further either.

Could you please write to Veronika in your complaint that you have closed your account? 

I've been dealing with this drama for two weeks now.

My identity was successfully verified, but they keep rejecting the documents for my address - of course, it takes another 48 hours each time.

Suddenly they said that changing your address could take up to 28 days.

When I created my account – about 4 years ago – I had a different email address, hardly played at all, but about a month ago I deposited a few times and won without a bonus, then "withdrawn" 600 euros....

Old registration certificate, new registration certificate, tax office confirmation, electricity bill sent.

Incidentally, my phone number and email address - and of course my name - are the same as when I created the account.

It's harassment, what they do to you.

I'm sorry that you are also going through this process and have been unsuccessful so far. So it's just the address that's the problem, right? Is the only problem the change of address, or is there something wrong with the document, such as an error or something similar? Did the casino say anything more about this?

In any case, submitting a complaint was a good step, and I believe we will be able to help you in this case.

I'm keeping my fingers crossed for you.

I am writing to express my disappointment regarding the rejection of my verification document.

The document I submitted is valid, clear, and meets all the stated requirements. However, it was still rejected without a clear or reasonable explanation. This has caused unnecessary delay and frustration.

I kindly request a proper review of my submission and a specific reason for the rejection if there is truly an issue. I would appreciate a prompt resolution.