Mr Bet doesn't pay me

Good Morning

I deposited 60 reais on mr Bet, won 160, made the withdrawal on 07.06 and until today I have not received the prize.

At first they would pay in 24 hrs, then 3 business days, then 5 days, yesterday they asked me for my account statement, I sent it and now they said they have no forecast of when they will resolve it, and they put it in the payment status as "success" , even though they don't pay me

I would like to know if you guys can help me in any way, since I'm being "rolled" in every way by them

Hello there,

it sounds quite confusing and I can imagine I would not be pretty happy about such an approach too.

Is your account fully verified at the moment, please? Because if not, It can partly cause this delay.

Furthermore, if the casino stated the winnings were already sent, I would ask the casino for payment confirmation, just to be sure it's true.

You can submit the complaint here on our website if you feel something is not in order, click this link if you need a help:

https://casino.guru/complaints/create

My account is verified, yes, and now they say they can't give me a forecast of completion, taking theirs off the line and now it's been 12 days

"Hello, Roberta!

Thanks for keeping in touch with our team!

You recently contacted our online support.

We send all details to the appropriate department for review. As soon as there is updated information about your case, you will be informed immediately. If you have any additional questions, we will be happy to help you 24/7."

Now it seems that your account is under some review, so If I may guess I would say that the issue lies in some additional account check rather than in delayed withdrawal.

You wrote that your account is verified, but they ask you for an additional document and stated that it will be reviewed, so I think, your account is not fully verified at the moment. Honestly, I'm not sure.

Sadly, you can only wait until they evaluate what's necessary, I think.

From both parties I have not had a response from Mr Bet casino, they have not paid me to date since April 8, 2024. I sent them the required documents but I did not say anything to them in the chat and they all say the same thing. I want my money won. If I played there, it is because it was accepted. the payment, otherwise impossible to play but they still don't pay they have my payment history and they don't trust it I need help please.

Hello,

thanks for mentioning your issue with Mr Bet Casino even here on the forum. One never knows whether it may be handy for the community.

When it comes to your complaint, the current timer says that Tomas still has some time left to get back to you. I imagine waiting feels frustrating, but please, be patient and wait for Tomas to catch up with you. You probably don't know that each turn means 7 days for the current party to respond.

I know it's quite a long time, but you simply have to wait.

Anyway, what does it mean that the casino does not trust your payment history?

Please share any information you have been given about that. It might be important, especially when we're talking about delayed payments.

I send all the documentation but they insist that the time must appear on the document, I send my bank account and a screenshot of the receipt that they (Mr.Bet) send to my email saying that they successfully received my transaction and still This way they don't verify my account, I also sent a photo of my ID and my bank card so that they could see that my information matches and they still distrust the veracity of my personal and banking information.

I can assure you that our team is working on your case together with many others, and that is why you really need to be patient and wait for them to investigate. Hopefully, they will be able to get in touch with the casino to find out what the problem is here, especially if you feel that you have done everything right. Please keep us informed about any updates regarding your case.

Hello, gentlemen, guru.casino, the timer lasts 7 days, then they pass you on to another assistant, my question is how many 7-day timers will have to pass so that Mr. Bet can be notified and can pay me. I've been waiting for a month and a day and I say, "I'm waiting for you to receive my documents." They tell me that they are always under review, the same thing 🙄 they already have all my data because they take a long time to pay if it is a serious and licensed casino, please comply.

Hi, most of the time this change and thus being moved to the next resolver in complaint is normal. First our team tries to gather all the relevant information to find out what your situation is and now your case has been moved to Dominka and she has contacted the casino. They have 7 days to reply again, so I hope they will give you an explanation as soon as possible, because from what you write I can see that you have not moved on. I don't know how it can take them a month to check the documents, so we'll see how it goes. 

If you have any news, be sure to let me know. 

Hello, good day, I tell you today I went to the mr bet page and I was surprised that my verification was successful in at least 2 withdrawals that I made and I am waiting for the payment and I made the 2,445,000 in 3 parts, the withdrawal as I already They verified they tell me that the other payments should be faster but happy after a long wait I will be able to have my money earned thanks to you for your help 😉 😁

Hello, and thank you for this positive update. I hope you will be able to get the rest of your money soon. Please let us know whenever you will have it.