Casino: 1xBet
Description of the issue (detailed & evidence-based):
I am reporting a missing deposit issue that has remained unresolved for over one month, despite repeated attempts to resolve it directly with the casino.
Casino: 1xBet
1xBet Account ID: 6033741
Deposit Amount: 2000 TRY
Payment Notification / Query Number: 10154603
Deposit Status (Payment Provider): Successful / Completed
Deposit Status (1xBet): Never credited
I made a deposit of 2000 TRY to my 1xBet account. The transaction was successfully completed on the payment provider’s side. There is no pending, rejected, or reversed status from my bank or payment service. The funds were fully debited from my account.
However, the deposit has never appeared in my 1xBet balance.
Since the date of the transaction, I have contacted 1xBet support more than 30 times via:
Live chat
Telegram
Phone
I have provided all requested evidence multiple times, including:
Payment confirmation
Transaction reference number
Screenshots
Date and amount details
Despite this, the casino’s responses have been repetitive and non-substantive, limited to generic statements such as "under review" or "forwarded to the relevant department". No clear explanation, no responsibility, and no resolution timeline have been provided.
After over one month, the issue remains exactly the same:
The casino acknowledges the inquiry
The casino does not credit the funds
The casino does not refund the funds
At this point, this can no longer be considered a normal technical delay. Holding a player’s deposited funds for such an extended period without resolution or transparency raises serious concerns regarding fairness and financial responsibility.
I am requesting CasinoGuru’s assistance to:
Contact the casino on my behalf
Request a clear technical explanation for why the deposit failed internally
Ensure either:
The immediate crediting of the 2000 TRY, or
A full refund to the original payment method
I am ready to provide all supporting documents (payment receipts, screenshots, bank confirmation, and formal complaint PDF) upon request.
Thank you for your assistance.
