Locowin does not pay, was excluded after numerous checks ... almost €17,000

I've been playing at locowin since last year... I've already lost over €20,000 in a short time! Well, I won, almost €17,000.. account was blocked immediately after click completed withdrawal and documents were required for further verification... I disclosed everything even my marriage certificate was required at some point! Now, after 4-5 days of testing, I was simply blocked and excluded from locowin... what should I do next? I ask for help

I'm sorry to hear that. Did they explain why they blocked you after you provided them all the documents?

Don't worry, I hope everything ends well for you

One of my friends had a similar case and he was blocked because he mention in another Casino, I think Cashimashi that he has a gambliung problem. Maybe they are somehow connected and thats why you got blocked?

Hey there.

I'm sorry for interrupting, I just want to ask you whether I understood the situation correctly.

One of your friends asked for a self-exclusion in one casino, and as a result, his account was also closed in another one. Is this what you said?

Because this is rather unusual, on the other hand, it is vital to read the terms and conditions carefully, especially if you play in casinos within the same group. Which is also a rather tricky part.

One way or another, the player you responded to found a resolution through the complaint.

Check out the details here, if you are interested.

I'm also pointing out that this case was not about self-exclusion at all; the account block was probably set due to ongoing verification.

Hello,.....I also have problems with my payout even though I have all the documents. Can anyone help me?

Try to describe the whole issue you experience there, please, so we are able to understand it and hopefully solve the situation.

Did you send all the documents needed, and were they already approved or are still pending?

When exactly did you start with the verification process?

Apparently it's my move. The address has only changed within the city. But I can't even see that...the documents of course all have the new address

Unfortunately, still you haven't described what exactly the issue is, so I really don't know how I could help you out. 🤷‍♀️

Could you, please, reply to your complaint, as we need some more information in order to move forward?

This way, it is really hard for us to understand the issue, you know.