Lawsuit against Monsterwin, Immerion and Rollxo

Hello everyone,

I wanted to describe my current situation here and ask if anyone has had similar experiences or can give tips on lawyers or litigation funders in Austria.

I occasionally play at various online casinos. If I notice my gambling behavior getting out of hand or I'm experiencing small losses, I usually request a self-exclusion immediately. Unfortunately, at some casinos, these self-exclusions can drag on for days or even weeks.

This is currently happening again with Rollxo. Despite requesting a self-exclusion, I'm still being contacted with offers of bonuses, free spins, and credits, which leads me to log in again and continue playing – and of course, lose again. I've had the same experience with Monsterwin, Rollxo, and Immerion before.

Player protection is practically completely ignored there.

Overall, I will incur a loss of approximately €3,000 across all three providers.

I am aware that this is still small compared to some other cases, but:

Casinos are illegal in Austria.

Player protection regulations were not observed.

and there were massive problems with my self-exclusions.

I tried to find a solution directly with the casinos – but the refund was refused.

Therefore, I have decided to take legal action against all three providers. The legal situation in Austria is quite clear, and the chances of success are known to be very good.

To be honest, my primary concern isn't even about the money, but rather that these casinos in this country can continue to attract and exploit players without hindrance.

My question to you:

Does anyone have experience with lawyers or litigation funders in Austria who take on such cases?

I am aware that the litigation funder will retain a portion of the repayment, but I accept that.

I would be very grateful for recommendations or testimonials.

Thanks in advance!

I am sorry that you found yourself in this situation so many times. I believe that if you feel like you are having some gambling issues, you should definitely seek help. It is always better than to be in this alone, for sure.

Also, please know that it is very important how you ask for self-exclusion in online casinos. You have to clearly state that you have a gambling issue so they act promptly and block your account right away.

May I ask if you have done so when asking to be self-excluded, please?

Only then do you have the right to get a refund, actually. And that is in a situation where you clearly wrote about your problems, but the casino ignored it and continued to send you some promotional emails or even bonuses. In such cases even we could try to help.

Also, you said these casinos are illegal in your country. Well, it is not quite right, actually. They do not operate under your country's license, yes. That means they are not allowed to promote themself there but still accept players from your country. Therefore, I am not sure if you will have any luck with a lawyer, and it could even finish badly for you. It depends on the laws in your country, actually.

So, with all this said, please let us know if you have clearly stated your gambling issues and still they didn't close your account, so we can help if possible.

Thank you for your feedback.

I would like to clarify the following:

In Austria, offering gambling without a valid national license is clearly illegal. This legal situation has been repeatedly confirmed by Austrian courts, including the Supreme Court. Numerous cases have ruled that contracts between players and unlicensed online casinos are void because the casino was operating illegally.

It regularly follows that players must be reimbursed for their losses.

Even if a casino is not allowed to advertise in Austria but still actively accepts Austrian players, it is acting illegally under Austrian law. This has been repeatedly confirmed in previous court proceedings.

Furthermore, there are now numerous specialized lawyers and law firms that handle such cases – sometimes even entirely on a contingency fee basis or with litigation funding. In some cases, players' losses are even bought up in advance because the legal situation is considered clearly in favor of the players.

Against this background, I believe the assessment that I would have little success with legal assistance or that it could "turn out badly for me" is inaccurate. The existing case law clearly tells a different story. A platform like CasinoGuru should be aware of this!

I would like to ask something else then. What about players? Is there a law that they can't play in unlicensed casinos, and if they do, those players will be punished as in some other countries?

We've got nothing to do with law; we are not lawyers, so all this goes out of our hands, actually.

Please be careful where you play and avoid all the casinos without your country's license next time.

I hope you will find your piece, for sure.

Dear Casino Guru Team,

Thank you for your feedback. However, I would like to clarify and correct a few points.

First, regarding the question of the players:

In Austria, playing at unlicensed online casinos is not a criminal offense for the players themselves. There is no law that punishes Austrian players for participating in unlicensed online gambling. Responsibility for complying with gambling laws lies primarily with the operators and those who advertise or promote illegal operators – not with the players.

Your statement that you are "not lawyers" does not absolve you of the obligation to present content accurately. This is especially true when your website portrays casinos as suitable, valid, or accessible in Austria, even though they do not possess an Austrian license.

This brings us to the core problem:

Misleading representation and potential violation of the law

The listing and advertising of online casinos without an Austrian license in the "Online Casinos Austria" section creates the impression that these providers are legal in Austria. This is not the case.

Recommending or promoting such providers can be considered as promoting illegal gambling and potentially violates:

Section 56 of the Gambling Act (GSpG)

→ Ban on advertising for illegal gambling

Section 5 of the Unfair Competition Act (UWG)

→ Prohibition of misleading business practices towards consumers

These provisions are expressly directed against providers and intermediaries, not against the players.

That means:

While players are not punished, websites that promote or facilitate illegal gambling can certainly be prosecuted.

I hope I was able to shed some light on the matter.

Unfortunately, I have to tell you that you are making a mistake here. We don't promote any casino, and we don't show any casino that it is available in some particular country.

We simply state that the casino accepts players from this and this country, or that they do not accept players from some particular countries.

It is a completely different thing, you know, so please don't get confused.

We also always state what license all the casinos have or don't have, so please don't say now that you haven't noticed that these casinos don't operate under the licenses of your country.

With all this said, I know to leave it as it is, but please don't point your finger at us, as all this is surely no one's fault but yours.

Wishing you good luck.

Thank you for your feedback. However, your argument misses the point.

Your website certainly gives the impression that these online casinos are suitable, recommended, and up-to-date for Austrian players. This is clearly evident in the headline of your article, as well as in the screenshot (e.g., "Top Online Casinos Austria – new, reputable & with real money (2025)"). This wording is not neutral information about whether players from certain countries are accepted – it is a clear, substantive recommendation that explicitly refers to Austria.

You are of course aware that online casinos without an Austrian license are illegal in Austria and that Austria has a state gambling monopoly. This means that providers without a national license may not legally offer their services to Austrian players – regardless of whether they "accept" them.

Your claim that you are merely providing information and not advertising is therefore in direct contradiction to your own statements. Publishing a list of "recommended" casinos operating under the Austrian flag is effectively advertising, especially since you describe these providers as "reputable" and "safe," even though they are not legally permitted to operate in Austria.

I understand that you want to distance yourself from assigning blame. However, the accusation wasn't unfounded; it arose because your presentation to Austrian users is clearly misleading. Instead of dismissing this criticism, it would be fairer to take it seriously.

Many of these casinos are corrupt, disregard all laws, and don't care about player protection. It's time to take action against these casinos and ensure they are no longer advertised! Especially not when they operate illegally, as in Austria!

Nevertheless, I thank you for your reply – and hope that you will make the presentation more precise and transparent in the future.

Please know that our site is here for players who want to play and provides them with a lot of information on the basis of which they can decide for themselves.

Also, of course, it is not written anywhere that our site is the only correct one, and we recommend comparing information from multiple sources.

Players from such a heavily regulated market as Austria, of course, know that they should only play in the locally licensed casino, right?

In order to be able to show reviews of casinos to players, they need to be sorted somehow, and this is done by the safety index. You can find the information about how the safety index works on our site, of course. Therefore, the player always sees what casino he chooses.

If a player has a problem in a casino and it behaves unfairly, we are here to help the player, which is basically an action closing the circle consisting of transparency and information and shows that the assessment on the basis of which a casino is recommended or not is linked to the investigation and solution of specific situations.

Unfortunately, in your case we were unable to help because after reviewing all the provided evidence, we have found out that it did not meet the criteria for a self-exclusion, as it did not explicitly reference any issues related to gambling problems or addiction.

So, to finally finish the whole conversation, it is completely up to you where you choose to play. Always for players from your country, it is for the best to stick to your license, and hopefully you won't experience any issues.

Thank you for your feedback. However, your last post once again demonstrates that you are consistently missing the point.

This is not about what players should know in a "heavily regulated market like Austria".

This is about your platform, your responsibility, and the way you advertise online casinos without an Austrian license. Period.

1. Their reference to player knowledge is misleading.

Whether a player knows if a casino is licensed in Austria or not is completely irrelevant.

It is important that you:

• List casinos under the heading "Top Online Casinos Austria - new, reputable & secure",
• These casinos are actively reviewed, recommended, and ranked.
• and deliberately conceal the fact that these providers are operating illegally in Austria.

This is not "neutral information".

This is blatant advertising, specifically for providers who violate applicable law in my country.

2. Their argument regarding "help with problems" is simply unrealistic.

The claim that one can get help at CasinoGuru and that complaints are handled fairly contradicts both my own experience and that of numerous other players.

I myself have filed several complaints, including a clearly documented violation of my self-exclusion.

These complaints were:

• Rejected without sound justification
• with interpretations of rules that are not found in any law,
• and justified with statements that relate exclusively to your own imaginary "guidelines".

Particularly absurd was their reasoning that a casino supposedly has two weeks to implement a subsequent self-exclusion request due to gambling addiction.

I ask you:

In which law, in which regulation, in which court ruling is this stated?

Answer: In none.

These are completely fabricated requirements that you yourselves have set and that would not stand up in any state governed by the rule of law.

So much for the topic of "player protection".

3. Why complaints are often rejected by you – the real problem

• CasinoGuru is an affiliate portal.
• Their sole source of income consists of referring players to online casinos.
• The more players you send to these casinos, the more you earn.

It is inherent in the nature of this business model that you cannot or do not want to compete with large casino operators – because they finance your portal.

This dependency explains:

• why complaints against large providers are regularly rejected
• why unfavorable cases are downplayed or "reinterpreted from a regulatory perspective",
• and why obviously illegal casinos are presented as "reputable" and "recommended" on your platform.

Your denial doesn't make it any less obvious.

4. Their assessments have no legal relevance whatsoever.

They argue that my complaint did not meet the criteria they have established for a valid self-exclusion.

Let me state this clearly:

Their criteria are legally irrelevant.

In Austria, the Supreme Court has already ruled in numerous cases:

• Contracts with unlicensed online casinos are invalid.
• Players are entitled to a full refund of their losses.
• The illegality of the providers alone is sufficient – regardless of self-exclusion, gaming behavior or other circumstances.

If I were to file a complaint with you based on the illegality of the casinos, it would also be rejected by you – not because it was unfounded, but because it did not fit into your affiliate business framework.

5. And finally: The actual purpose of my post

My original post wasn't about CasinoGuru, but about whether anyone has experience with Austrian lawyers or litigation funders who take on such cases.

Instead, I had to deal with a series of false statements, diversionary arguments, and self-invented "rules" on your platform.

Your portal is welcome to continue creating reviews and rankings – but please stop pretending that these are professional, objective, or legally sound.

The Austrian legal situation is clear:

Advertising and brokering illegal online casinos is legally problematic, and your claim that you are merely "informing" is simply untenable in light of your advertising copy.

I hope you will reconsider the way you communicate with Austrian users in the future.

Because reality is different from how you portray it here.

Hello, and thank you for your update. I just hope to add more perspective to the matter. First of all, it is a wonderful way to highlight the importance of self-responsibility. I hope you avoid playing in casinos, as you feel the need to self-exclude afterwards and are well aware of the local laws at the same time.

Thank you for giving us a chance to distinguish a difference between a well-informed decision and another way of utilizing free will.

Since we are not international lawyers and have never claimed to be, we instead provided players with information on various topics, including details about the casino license. If that is not enough for you to realize that the call is always yours in the end, we can respect that.

But no one made you register and play, I reckon.

Discussions about specific laws are an important part of community topics, but as forum administrators, we have limited contributions to make. This is an international website, after all.

I believe I understand your standpoint, but if you are aware of the situation, then you should also recognize that it is somewhat risky to expect local laws and regulations to be applied globally. As long as there are many licenses in the world, it is up to the players to decide. Casino Guru is merely a tool.

We are always here to help you if the casino breaches the rules or is not willing to pay out the winnings. We are, however, not a refund service and need both sides to show responsibility.

Thank you for your efforts and stay safe while choosing the sites to play.