Kazeeno.com Withdrawal problem (page 2)

It just doesn't make sense because the first withdrawal was deposited into Revolut.

The problem is that now that I've made another withdrawal, they'll take another 10 days to cancel it if there's a problem, and so we're wasting time.

From what I understood, the problem with the bank was theirs, not mine.

However, I made a withdrawal at another bank and I'm waiting for them to credit it to me. The issue is that from their perspective, they should have already credited it to me since they had this problem and I was late in paying.

If you can pressure them somehow, I would appreciate it.

I understand that this may extend the entire withdrawal process, especially if you are now expected to wait another ten days.

As I mentioned, we normally allow casinos 14 days, and this period is counted from the date of your first withdrawal request. If the casino cancels the withdrawal and you submit it again, you do not need to restart the 14-day period before asking us for help.

If nothing happens, you will need to submit a complaint with us. That is the only way our Complaints Team can formally investigate the case and contact the casino. Without a complaint, I can only discuss the situation with you here on the forum.

To be honest, I would already start considering submitting one.

I want to start a complaint, what should I do?

I'm so tired of this casino.

I already shared the link for submitting a complaint in one of my previous replies.

Please check my response from yesterday and click the green text. That text contains the link and should take you directly to the complaint form.

There, you will be asked several questions and can describe your situation in detail. Once you complete and submit the form, your complaint will be created.

I filed the complaint.

Thanks

Did you get the money or not yet?