Kazeeno.com Withdrawal problem

I made two withdrawals from this casino on October 17th and October 18th. Today is Thursday, October 22nd, and I still haven’t received any information about the status of my withdrawals.

When I try to contact them via live chat, I’m talking to a bot. I also emailed them, but they only replied after two days, and it was another bot response.

Honestly, I have no idea what to do to get my money back.

If anyone knows anything about this casino, has had a similar experience, and eventually managed to get their money, I’d really appreciate it if you could share your experience with me.

Based on what you have described, you have only been waiting for a few days, so I would not be too worried yet. I understand that receiving no useful information about your withdrawals is frustrating, especially when you only get automated replies.

We usually allow casinos up to 14 days to process a withdrawal. Delays can sometimes be caused by a withdrawal queue, the payment processor, or a third-party payment provider, and the casino may not have a new update to provide every day. For now, patience is probably your best option.

If the status of your withdrawals does not change and you still receive no proper explanation as you approach the 14-day mark, please let us know. You can then submit a complaint, and our team will try to investigate what is happening.

Okay then I'll wait, thanks for the answer.

Regarding the withdrawals I made out of the two so far, I have only received one, they put the money in my account after five days.

As for the second withdrawal, today is the 10th day and I haven't received the money.

And of course customer support continues to be bots

And no response to emails at all

Hello, I’m glad at least one of the withdrawals has reached you, but I understand that’s only part of the problem solved. Waiting ten days for the second one, with no replies to your emails and the same unhelpful responses from support, must be frustrating.

Does the second withdrawal show as pending or maybe completed in your casino account? It would help to know whether the casino is still processing it.

Thank you for keeping us updated. I really hope the rest follows soon.

The second withdrawal is being processed.

that's what it says

How long can the pending status last?

I don't know, today I'm reaching 10 days.

Have you been waiting for 10 days?

Yes

And I haven't received the money yet.

Everything was going smoothly for a whole month, but now for the last week nothing is happening.

What do you mean? I don't understand.

The payments went through without a problem, and now it's worth it

How many days do you wait to get paid?

Or if you have taken them, how long was the longest?

It was paid every second day, now I'm waiting for the third day

I paid off my first withdrawal in five days.

Now I'm on my second withdrawal and I haven't taken them for 10 days now I'm waiting

Thank you for the update. We will see whether your money arrives soon. You have now been waiting for ten days, and I have already mentioned the 14-day timeframe we normally allow casinos to process withdrawals.

If you are approaching the end of this week, around Friday and nothing has changed, I would consider submitting a complaint with us.

The casino may simply be experiencing a general delay, as I can see that another player is reporting a similar issue. Therefore, it may not be limited to your withdrawal alone. Hopefully, both of you will receive your money as soon as possible.

Thanks for the help.

I would like to add something else, however, usually when they answer me, they constantly tell me that the accounts that are more active, that is, the ones that play at the same time, have better withdrawal solutions, as if they were telling me that play and you will get the money. This is the worst thing I have ever seen.

They canceled my withdrawal and wrote to me that something happened with the bank.

I had chosen Revolute

and I made another withdrawal at another bank

Eurobank

That may be true in some cases. If a casino has a VIP program, players who play more and reach a higher VIP level may receive higher withdrawal limits or priority processing.

However, I would not recommend playing more just to obtain those benefits, as you could lose the money you are currently trying to withdraw. It would be safer to wait for the payout instead of risking the balance.

Regarding the withdrawal that was canceled again, I can see that you have now requested it through Revolut, so we will see what happens. If this withdrawal is also canceled, I would recommend submitting a complaint with us, as repeated cancellations would not seem normal.

I would also contact Revolut directly, especially if the casino claims that the problem may be with your bank or on your side. This could help you confirm whether there is actually an issue and understand how to deal with it in the future.